Premier Inn Derby City Centre (Cathedral Quarter) hotel

Bewertungen

• EH

  Euan Hayward

  Sep 23, 2026
  5.0
  Location is very convenient for work travel. Staff are very helpful and food was great. Very impressed.
• LP

  laizil prem

  Sep 17, 2026
  2.0
  Restaurant food was okay, but the food service staff were quite rude. The items we asked for were not clearly available on the menu and whenever we asked about something, we were told they didn’t have it. I asked them to tell me which items they had available, but they ignored my request and were very rude. At the end, I finish the order they said, “It’s too much.” We were simply asking what options were available. The staff could have been more polite and helpful. I don’t book this hotel anymore
• DR

  David Ramsden

  Sep 15, 2026
  5.0
  Great city centre location. Offers early check-in for £15. Staff were helpful, room was comfortable and breakfast (chargeable) was nice. Personally I'd prefer it if they had walkin showers rather than showers over a bath.
• IM

  Ingrid Myers

  Sep 14, 2026
  1.0
  Worst hotel I stayed in during my visit, and possibly ever. The hotel itself had a foul odor, however the room had an even more foul odor (it smelled of feces). Every chair was stained in the worst way, and I really didn’t feel comfortable touching any surface. The bathroom potently smelled of mildew and the “clean” towels had someone’s pubic hair all over them . The bathroom was almost completely out of soap and toilet tissue when we first arrived, staff are unreachable. There are zero amenities other than the absolute bare minimum. Overnight was only made bearable by purchasing a room spray to try and alleviate it. The wifi that YOU HAVE TO PAY FOR wouldn’t work at all. At ALL. There is absolutely no perk to this hotel other than the price. We ended up eating the cost of the stay for our second night because we could not stand the smell and needed to use wifi. Upon checkout, there were no clear instructions and the only staff to be found were talking to themselves behind the restaurant bar, ignoring a gentleman who walked away very frustrated. They were not happy to help and the box to put your room key in at checkout is small, clear, tucked away with barely a sign so good luck finding it. You have been warned if you decide to brave this place.
• AR

  Abo Raihan

  Aug 11, 2026
  1.0
  Warning. Think Twice Before Booking This Hotel We stayed at this hotel for three nights, with a booking for two rooms including breakfast. For the first two mornings, we were welcomed by a very pleasant female member of staff. Unfortunately, I don't know her name, but she was very helpful and professional. However, on the third morning, we encountered a staff member named Lorraine, and this is when the problem started. Lorraine told us that the booking showed two types of breakfast for one room, and therefore only the guests staying in one room were entitled to breakfast. She insisted that the guests staying in the second room would have to pay separately. We explained our booking to her several times and tried to clarify the situation, but she refused to listen or understand what we were telling her. The issue was created by the way Lorraine interpreted and handled the booking, and instead of trying to resolve it calmly, she became extremely aggressive towards us. We asked whether there was another member of staff or a manager we could speak to, but she told us, in an aggressive manner, that she was the person we had to deal with. The way we were spoken to was completely unacceptable and left us feeling humiliated and disrespected. We were simply trying to enjoy our breakfast and resolve a straightforward issue, but Lorraine's attitude turned it into an unnecessary confrontation. I will be making an official complaint to Whitbread PLC, the parent company, and I expect them to investigate how this situation was handled and the way we were treated. I strongly recommend that anyone considering this hotel reads the negative reviews carefully before making a booking. Don't rely only on the positive feedback. I would not want anyone else to experience the same humiliation and disrespect that we experienced. I would also like to point out that the hotel appeared to be seriously understaffed. The staff seemed to be under considerable pressure, and there did not appear to be enough employees to properly manage the number of guests. Overall, a very disappointing experience, mainly because of the way Lorraine handled the situation and spoke to us.