Premier Inn Hayle hotel

Bewertungen

• EW

  Elizabeth Wynn

  6 days ago
  4.0
  Stayed for 2 nights whilst visiting family in Hayle. The reception staff were very friendly and helpful.. in particular,Joy (a really lovely cheerful person) who checked us in and also was there at checkout along with Tilly. Rooms were very comfortable and clean. Would definitely stay again. My only complaint would be the poor soundproofing from the room above where the guests were obviously Flat Footed Elephants who stomped around the room during the night and very early in the morning. The fault of this, however, lies with the inept work of designers/architects and builders and inconsiderate, selfish guests. 😒
• MG

  Maxine Gregory

  Oct 24, 2026
  5.0
  We had to stay due to power cuts and the location was ideal for us as we still had to commute to work. Joy and Jamie on reception were amazing and extremely welcoming . We were very stressed when we arrived and they could not have done more for us . Thank you for a lovely stay .
• KP

  K Parr

  Oct 18, 2026
  5.0
  I meant to write this review a long time ago, but thank you Premier Inn Hayle for accommodating me when my room at Penzance suffered a leak! Room was great and the location, while slightly tricker to get to without a car, was reachable by bus and saved my plans.
• IT

  Ian Tapsell

  Oct 16, 2026
  5.0
  Friendly welcome and quick check in. Room was surprisingly large. Had an issue with the heater not working which reception promptly sorted by supplying is with a plug in oil filled radiator.
• MC

  Mark Collins

  Oct 2, 2026
  3.0
  As usual the staff were all good but although the room was clean this Premier is quite rundown. I have never seen mould on the window frame or on the silicone in the bathroom before. Bed was comfortable as was the room in general but the biggest let down was the food offer. Now there are no Beefeater or Brewers Fayre restaurants you are unable to book a meal deal of any sort and will now have to rely on the food offering available in those old premises by different companies. Unfortunately in Hayle that means Queensway Inns. In a previous life I was a Pub manager in food led pubs , I could criticise many aspects of the new company. 2 weeks ago Hayle changed food operator, in my opinion they do not know their market. On the whole the food on offer would have been better matched to a corner daytime cafe, the menus looked high end, very confusing considering the food. Ihave never seen this site so quiet, so it makes me wonder how after just 2 weeks that the menus and tables were sticky. There was just 1 till available for the staff, who I could not fault. I decided to try the Curry night offer, unfortunately the curry I chose was not available so I changed my choice and was informed there were no Naan available so it would come with garlic bread and the poppadoms. The curry was fine, the garlic bread was on the small side but I was given a poppadom that was no bigger than a Ginger biscuit along with what looked like a Dorito. The table of 6 next to me ended up not paying for their food as the staff member had to keep coming back and telling them that they couldn't fulfil their order. Once again I will reiterate that ghe staff were great, it's a shame ghey had to work with such a poor food offering and shortages. Either the new CEO of Premier is a genius and will somehow get loads more people to book, somehow, when the food offering is so poor or he's made a bad decision. Of course it could be a plan that accepts a lot of the restaurants will fail and they can then purchase ghe site, extend the hotel and have a restaurant inside on the ground floor. Maybe some of the other sites will have a better company doing the food offer but I really can't see me booking with Premier if Queensway Inns are the restaurant on site.