Premier Inn Kendal Central hotel

Bewertungen

• AT

  Andy Tingay

  Oct 29, 2026
  3.0
  The experience was disappointing this time around. There was a good ten of us and we booked the fantastic Premier Inn breakfast. But when we arrived, we found that the restaurant was closed. They were doing some major renovations. Clearly these had been going on for a little while, and as we did have an email letting us know the day before, you would have thought they would have automatically then refunded us the difference. Unfortunately, this was not the case, and it took multiple calls to the customer service to get this rectified. The staff did what they could, however, they were unable to make any refunds at the hotel.
• JJ

  james

  Oct 28, 2026
  1.0
  Absolute joke of a hotel. Travelling for work and arrived at 21:30 after starting work from London at 0600 this morning and got turned away "because you don't have ID" I've tried booking online, and it wasn't working, yet I got told if I'm booking with a bank card I don't need ID, yet someone else comes along and they insist I do. Sounds to me they get a power trip over not serving customers. I asked for help and the guy just said "try another hotel" what an absolute joke!
• AT

  Annette Thompson

  Oct 24, 2026
  3.0
  Average stay at this premier inn. Great location and the rooms were clean, and the beds comfortable. There is building work taking place here so the corridors were a bit messy, and not enough parking which meant we had to drive around this very busy place searching for overnight parking which cost us an extra £7. Arrived to no receptionist which i thought was poor service, and the bell is not clearly positioned so we ended up having to ask other guests how we got someone's attention. We were not happy as we were now late to meet our friends for a gig nearby and the receptionist didnt seem bothered when I mentioned about no communication about the parking. Luckily we didn't have to have any further interaction with them for our stay. Overall disssappointed.
• PH

  Phil Harding

  Oct 24, 2026
  2.0
  The staff we met were friendly but inexperienced. One member of staff had only been there two days; they didn't know if we could take a bowl of cereal back to our room. The room itself was inadequate: only one towel in a family room, and no bottle opener, which is odd for a Premier Inn room. Had to go to the bar to open a bottle. The worst thing was the parking situation. When we got there all of the hotel parking was taken, which is par for the course. However, we were directed to the county hall car park. The woman on the reception told us it had 'tons of spaces'. She didn't warn us that parking charges start at 8am and there's no way to pay online. So, we had to get up at 7.30 am to walk over and pay. Never stayed in a hotel that required guests to get up at the crack of dawn.
• PP

  Pam Pritchard

  Oct 23, 2026
  5.0
  The staff at this premier are exceptional. Friendly, helpful, efficient, nothing is too much trouble. Situated In the heart of kendal, with an option of a nice view from your room. Its quiet and peaceful. Rooms currently being refurbished but ours had been done andcwas spacious and had everything we needed.