Premier Inn Cockermouth hotel

Bewertungen

• CB

  Clive Bater

  3 days ago
  2.0
  Bathroom hadn't been cleaned thoroughly, but the whole room reeked of bleach for the duration of our stay. In the breakfast room the cutlery wasn't clean. Checking in was a nightmare! A shame you didn't serve evening meals anymore, we had to get a taxi into town.
• SN

  Stef Nykolajczuk

  4 days ago
  4.0
  Booked the 'no refund' option however 2/3 days later we were advised that there were no lunch/dinner facilities due to staff shortages. Arrived to find no bar facilities either! If we had been notified at time of booking that all these facilities were unavailable we wouldn't have booked! No room service either!
• SG

  Scott Good

  5 days ago
  2.0
  Currently here with our 18 month old baby. Not had any sleep whilst staying at the hotel due to the room being uncomfortably hot. AC does not work, windows are locked shut, and no air circulating. Been to reception last night for help and again tonight. They said they would adjust our room temp but no difference. Staff seem friendly enough and hotel fairly modern and clean but not much good when you cant get a nights sleep 🙄
• PL

  Po Ching Lam

  Aug 10, 2026
  4.0
  房間舒服寧靜又乾淨，冷暖氣都運作良好又送風均勻舒適，但不能開窗令daytime外出關了冷氣的房間充滿濕氣及噏臭味。 我們預訂了2間房間住2晚，可惜hotel沒有為我們安排2間房在隔離，分開了2層而且要走很遠很遠才到，這是也一個扣分點。 雖然晚上當值的姨姨員工都沒有笑容眼神迴避，可能她們都工作到很累，不過欣賞早上的年輕員工都很熱心又有笑容。 第一晚我們一家五口都住真的很舒服，但第二晚在group floor走廊聞到奇怪的煙味，吸入後有點頭痛不適，我知道酒店都很難控制住客在房間內吸煙，但我還是想反映下。
• SM

  Steve morgan-gurr

  Jul 29, 2026
  5.0
  Staff great. Parking free. Accessible rooms thankfully on ground floor. Our one issue was with the booking system. We had booked a meal deal. We received a refund into our account with no explanation why, and finding out was difficult - couldn't get an answer on the phone and had to persist to eventually get through to head office. Brewers Fayre attached to Cockermouth is no longer serving evening meals while Premier take it over (thank goodness!). We look fwd to the refresh & will be back but please make it easier to get in touch with a person who can help.