We stayed here at short notice due to heavy traffic on our journey home, and we had a genuinely wonderful experience. In particular, I would like to mention Carmen, who was working at reception when we left at 6:30 a.m. on the 23rd of May.
She was absolutely exceptional — so warm, kind, and welcoming. Her tone and manner immediately stood out, and she was especially lovely to both my children and myself. She went out of her way to come out from behind the reception desk to assist us, which made such a positive impression.
I truly believe Carmen deserves recognition, as she played a huge part in why we enjoyed our stay so much. Staff like her make all the difference, and her kindness did not go unnoticed.
Clean & Modern. Stayed one night in a family room. Quick check in, friendly and helpful staff.
No bedding on cot bed and mattress very thin.
NF
Neville Foulkes
May 12, 2026
Excellent member of staff CARMEN every time we book carmen is allways happy and any problems you have is quickly rectified and nothing is to mutch truble for her a real asset to the company
RG
Rhian Griffiths
May 10, 2026
Another great stay at the Willen Lake Premier Inn. Premier Plus rooms are great. Special mention to the reception staff especially Pauline who is welcoming and friendly- great customer service.
Usual premier inn. But very good location and very quiet. We visited on a Friday night and the car park had plenty of spaces. Nearby lake and other attractions. Car park is not free though. Either pay on the app or at the machine. Was nt expensive though. £7.50 a nite. Check was smooth and friendly. Front desk not always manned though. Rooms was very clean and bathroom was the same. Would recommend and will use again. Not quite 5 stars but don't let that put you off. In the summer this will be a great location.