Premier Inn Bristol City Centre (Lewins Mead) hotel

Bewertungen

• RR

  Ruben Robinson

  Sep 30, 2026
  3.0
  I regularly book this hotel, as well as other Premier Inn hotels, on behalf of freelance workers and colleagues. I find the hotel offers good value for money, particularly considering its location and age. Sometimes, I need to amend the date and guest names on a booking and pay an additional balance if the new date is more expensive. The date can be changed online without any issues, but changing the guest name or paying the additional balance requires me to contact the hotel reception. The hotel then needs to make the name changes and arrange for a CNP form to be sent by email to authorise the additional payment. Unfortunately, it is often difficult to get through to the hotel reception. On the most recent occasion, I called several times throughout the week to try to make these changes, and then a further 10 times on the day of check-in before I was finally able to speak to a receptionist. By this point, my guests were already at reception and had to wait for the process to be completed before they could access their rooms. I would greatly appreciate it if Premier Inn could streamline this process by allowing guest names to be changed through the online ‘Manage Booking’ section, as well as providing a way to pay any additional balance arising from a date change online. If this is not possible, there should at least be a reliable way to contact a colleague who can assist with these changes. At present, neither aspect of the process works particularly well, and it can create unnecessary delays and inconvenience for both the booker and the guests.
• SW

  Stevie Wood

  Sep 28, 2026
  1.0
  Disgusting unittentive staff, Gross room. £28 on top of room price for parking. We were told food served 6 till 9 so went down at 8.15 and were told kitchen shut (even though restaurant only had 3 people inside) Kim (man) was very rude and added to the reasons of not wanting to return 😑 1 towel in Double room for 2 people, gross marks on bedding and no one to fix problems. Avoid at all costs!!!
• SK

  Steve Kensett

  Sep 28, 2026
  1.0
  £150 for a room including parking, 1 towel between 2 people, stains on bedding, hairs in bathtub, restaurant opens at 6 by half 8 they stopped taking orders as they were busy although there was about 10 people in there. Inattentive staff, no one at front desk and 24 hour contact number doesn’t work when you call it. I have never been to a premier inn and will never return after this visit, absolutely disgraceful. Avoid at all costs
• RS

  Rhonda Smith

  Sep 25, 2026
  1.0
  Over the last past 8 years I have religiously stayed at this hotel. And each and every year the conditions of the rooms gets worse. Today I checked in room 608 the room was filthy. The floor wasnt vacuumed( the robot didnt come to work today) along with the bathroom. Front desk came up with a brush and a towel to clean the bathroom. Asked if I can exchange rooms. Where he nicely told me no we are booked. But before coming to the room he was offering another gentlemen if he wanted to exchange his room. SMH. Make it make cents. Do better Premier Inn
• WW

  William

  Sep 21, 2026
  4.0
  I booked a 2-night stay at Premier Inn with an early check-in. But I needed to drop off luggage to get my day started. I showed up and was given the most gracious assistance in dropping off my suitcase. When I returned about 6 hours later, check-in was as smooth as could be asked for. The lifts may be a little slow, but they are quiet as can be. The entire suite was in great order. There were minor imperfections. The coffee maker vibrated so badly, my coffee cup almost slid off. And it gives you two settings (small & large), but large doesn't really seem to exist. A previous guest had written the words "clean me" on the steamy mirror; it's understandable why this wasn't resolved by housekeeping. And it would have been nice if there wasn't a curtain INSIDE the window preventing a proper view outside. But again, minor issues. I added breakfast both days. The first day, the food was decent. The second, I was a bit later, and the food almost seemed to be without flavour. But it was still a nourishing breakfast to prepare for the journey home. Still, I would stay there again.