Premier Inn Blackpool (North Pier) hotel

Bewertungen

• RB

  R B

  Aug 8, 2026
  3.0
  A very average Premier Inn, appears nice on the outside but issues in the room. We had stains on our bedsheets, took them off and noticed a bigger stain on the duvet. Told reception but had to change the sheets ourselves as there was no housekeeping to do it. Main bed frame extremely creaky. Spare bed mattress terrible, hard and my children had poor sleeps on it. Our room (501) was next to the lift shafts so could hear them going up and down in the morning. Bedroom wall had thick dust on. Curtains had yoghurt(?) on them. Furniture damaged. Carpet looked and felt unclean. Toilet roll not replenished for us. Receptionists generally felt unwelcoming, no smiles and curt responses to questions. Not once asked how our stay was. Location quite good with bars and restaurants nearby, but a 45 minute walk to Pleasure Beach. Breakfast was standard Premier Inn stuff, but only 1 chef working so food was slow to be replenished. Wouldn't stay here again. Would ask for my money back via Premier Inn guarantee if it wasn't so complicated.
• KW

  K W

  Aug 4, 2026
  1.0
  We are extremely disappointed with our recent stay. We booked and paid for a Premier Plus room with a view for two nights, as we wanted to make our stay a little more special. However, when we arrived, we discovered we had been downgraded to a standard room. To make matters worse, when we queried this at reception, we were told that we had only booked a standard room. We knew this wasn’t correct, so we checked our confirmation email, which clearly stated that we had booked a Premier Plus room with a view. We returned to reception with the evidence, only to be told that the hotel was fully booked and there was nothing they could do to move us into the room we had paid for. After our stay, we contacted Customer Services expecting the situation to be put right. Unfortunately, we were simply told there was nothing they could do. This is completely unacceptable. We paid a premium price for a specific room type but received a standard room instead, with no meaningful resolution or compensation. We stay with Premier Inn several times a year because we’ve always trusted the brand, but this experience has seriously damaged that trust. Customers should receive the room they have booked and paid for, or at the very least be offered an appropriate refund or compensation if that isn’t possible. Sadly, due to the way this was handled by both the hotel and Customer Services, we will be looking at alternative hotel chains for future stays. It’s incredibly disappointing to be charged for a higher-category room and then be given a lower-category room with no accountability. We expected much better from Premier Inn.
• KK

  Katie

  Jul 29, 2026
  4.0
  We have just stayed for 2 nights. We have stayed at this premier inn numberous of times as we have family in blackpool. On arrival we didnt feel very welcomed by a member of staff possibly a manager called Will he came across rude and made us feel like we wasn't welcome, he didnt want to talk to us untill 11 clock when we could check in. At 11 clock we were given a room on arrival to the room we found the cleaner in the room which i think her name was kaitleen who told us we shouldnt of been let to the room it wasnt ready for another 15 mins like it was our fault and said that ok i said not really we have paid for an early check in. We went back down to reception and the lady on reception that day who was friendly and helpful sorted this for us along side Will. My 11 year old son also heard the cleaner talking about me in the corridor saying i was rude to her which was completey untrue and unprofessional. After the negatives id like to add some postives great location clean rooms all other staff were great and welcoming and restraunt staff were great and id also like to mention we were in the lift with a member of staff Blake and the lift made a weird jolt so Blake stayed in the lift with us to make sure we got out fine. Blake was very friendly and chatty with us what a great member of staff he is.
• AH

  Andy H

  Jul 26, 2026
  1.0
  JUNE 2026 Dirty Rooms Mold Etc Not Premier Quality After staying here twice a year since opened this hotel has lost its sparkle. Upon arrival paying £15 for early entry the room smelled damp wet feet upon entry thinking nothing of it we went to reception who offered to spray air freshener. To cut long story short when we returned to room we then noticed old glue stuck on table our bedding on both beds had various holes all over them there was huge hole in carpet mold growing in corner also mold on bathroom containers disgraceful hotel moved us rooms immediately apologised after showing them photos was told that sheets and bedding should of been rejected by house keeping we got moved room to one with no view at the back of hotel. Premier Inn has lost our custom now last straw was no hot water one evening it did get sorted after hours but not the point. The staff we had no issue with they just following complaints policy really the need to invest in rooms the price isn't cheap so rooms should reflect far better quality very upset about whole thing bumped into other guests with also dirty mouldy rooms. Have lots photos TripAdvisor you lost me now we came twice year for a week each time family of 3. We are returning again August but staying elsewhere very sad.
• GG

  Gareth Grylls

  Jul 20, 2026
  5.0
  This hotel is easily found from Blackpool North train station and the hotel itself is actually opposite Blackpool North pier by the seafront. Our room itself looked out into the North pier. Although this hotel was surrounded by nightclubs you can't actually here a sound through the windows at all. As I am a wheelchair user I was in an accessible room with my housemate. The room was massive extremely clean and well presented. Unlike some accessible hotel rooms thos room had 3 chairs well done premier inn. The staff here were awesome, very friendly and extremely accommodating, even to the point of we accept certain things with an accessible room that was a nice touch thank you. The restaurant on site here is on -1 level and had it's own wheelchair accessible lift entrance how cool is that. Breakfast here is 9.99 each for an unlimited continental breakfast and it's nice.