Premier Inn Dundee Centre hotel

Bewertungen

• MR

  Mazahir Rahim

  3 days ago
  4.0
  The Premiere Inn, Dundee, is such a comfortable hotel. It has great service, situated along the River Tay, right opposite the railway station and at a walkable distance from everywhere in this small town of Dundee. The breakfast is included in the fare and it’s sumptuous. Wish they had a fridge in the room and a few more toiletries but….!!! The rooms are small but comfortable. All in all a comfortable stay.
• DT

  Disabled traveller

  6 days ago
  5.0
  Fantastic Tay views, super helpful breakfast staff, and great accessibility. Overall, a great stay at the Dundee Centre Premier Inn. The location right by the quay and promenade is brilliant, and while I didn't have a water-facing room (likely reserved for Premier Plus), my accessible room with a double bed and roll-in/walk-in shower was completely spot on with no complaints. The breakfast buffet is great value for a full cooked breakfast, but the highlight was the staff and the setting. The breakfast team gave a wonderful personal touch—they always greeted me warmly, cleared a chair so I could pull up easily in my electric wheelchair, and were always ready to offer a hand. The dining area overlooks the River Tay, and each morning I was able to take my coffee outside onto the promenade in my chair to enjoy the stunning river views. Staff even helped hold the door so I could get out smoothly with my drink. Heavy Inner Side Door: The inner door leading to the side entrance (where the breakfast buffet is and where you head outside to the promenade) was very stiff and heavy to open. I needed help from staff or other guests to open it while in my electric wheelchair, so installing an automatic button or lighter mechanism on that inner door would make a huge difference for independent access. Compared to other Premier Inn I've stayed at (like Dunfermline, where you really get to know the team), the front desk here often felt unstaffed in the mornings and early evenings. I only spoke to reception twice for specific requests, so it lacked that warm, personal check-in feel. Though I understand it is busy the personal touches still make a difference. Despite the heavy inner door and quiet front desk, the fantastic location, solid accessible room setup, and brilliant breakfast team made this a really enjoyable stay. Would definitely return.
• MC

  Mus Cetiner

  Jul 27, 2026
  5.0
  Place was great, the room was clean, large, spacious, cool and more importantly quiet, seriously this was a helpful thing. There are signs to remind people to tiptop and be quiet as other guests are sleeping. Our room looked over the carpark and if you want too see the Tay from the window, you can get a room with the view for extra or like me, just outside and admire the view. The hotel is a stones throw away from the V&A, the Discovery and the Train station. All the staff were friendly and helpful. The unlimited breakfast they do was good. A lot of various choices to choose from and of you ask politely, they do what they can to help with. Just hang on and be patient in the morning breakfast rush, they are busy. Evening drinking and eating was good. Best to book for dinner, it does get busy. and if you can wait go to the bar. The food is ok, a little pricey for what get and if you want to stay in and eat, fair enough. But I would suggest to try other places in town. Again, all the staff that I met were fantastic. Give them a raise. Will I go back? Of course I will.
• J1

  Joe 1946

  Jul 25, 2026
  3.0
  Shocked to say the least. Room was in need of a good clean. Air con vent was covered in dust never been cleaned in months. Carpets badly stained and dust was thick at the skirting boards also badly stained. Pedal bin in bathroom rusty and surrounded by dust. We had to complain after the first night room was freezing had to ask reception to put the heat on. No apology whatsoever.
• CK

  Conal Kelly

  Jul 25, 2026
  1.0
  We booked a family stay at the Premier Inn Dundee City Centre and were extremely disappointed. Our allocated room was filthy on arrival. There were crisps on the floor, toiletries left behind by previous guests, stains and splashes on the walls, dirty bedding, and the room was generally not fit for a family to stay in. We immediately asked to move rooms. Over the next four hours we were shown two alternative rooms, but they were in a similar condition. The receptionist asked us to go for dinner while she tried to resolve the issue, but when we returned there was still no room ready. She was too busy. By around 7:30–8:00 p.m., we were told it would take at least another 20–30 minutes to prepare a room. By then our young children, including our baby, were exhausted and simply needed to go to bed. Having given the hotel around four hours to resolve the problem, we had no option but to leave and book alternative accommodation at our own expense. Throughout our time at the hotel, there appeared to be only one member of staff on reception, who was trying her best while dealing with a constant stream of complaints from other guests. I don’t blame the receptionist—she was clearly doing everything she could—but the hotel appeared to be severely understaffed and unable to provide rooms to an acceptable standard. Unfortunately, despite being unable to stay because the hotel could not provide a clean, suitable room, we have still had to pursue a refund. Overall, this was an extremely disappointing experience. Unfortunately I’ve only one photo that my wife sent after noticing the major issues. Update - they’ve asked me to get in touch to make it right and over email they’ve said they won’t offer any resolution. Shocking treatment of a family. Steer clear.