Premier Inn Aberdeen South (Portlethen) hotel

Bewertungen

• JM

  John Moore

  3 days ago
  5.0
  This is one of the best premier inns in Scotland. My room was spotless and quiet and the staff were attentive and helpful
• TS

  The Refined Stay

  Oct 28, 2026
  5.0
  We had a very pleasant stay at Premier Inn Aberdeen South (Portlethen) and overall, everything went really well. The hotel was comfortable, welcoming and conveniently located, making it a great choice for our visit to the Aberdeen area. The bed was comfortable, and we had a good night's rest. The room provided a pleasant environment to relax after a long day, and we appreciated the overall comfort of our stay. The location was also excellent, with convenient access to nearby roads and local amenities, making it easy to get around. The staff were friendly, helpful and professional throughout our experience. One particular moment that stood out was when we discovered that our payment had been deducted twice. We were understandably concerned, but the morning receptionist handled the situation wonderfully. She was kind, friendly and understanding, and she took the time to look into the issue and sort it out for us gracefully. Her calm and helpful attitude made a real difference and turned a potentially stressful situation into a positive experience. We genuinely appreciated her excellent customer service and the way she dealt with our concern. Staff members who are willing to listen, help and resolve problems with a smile make a hotel stay much more enjoyable. Overall, we were happy with our stay at Premier Inn Aberdeen South (Portlethen). The comfortable bed, great location and welcoming staff all contributed to a positive experience. We especially want to recognise the morning receptionist for her kindness and professionalism. We would happily consider staying here again and would recommend this hotel to anyone looking for a comfortable and convenient place to stay near Aberdeen.
• JC

  James Cairns

  Oct 17, 2026
  4.0
  Rooms a bit tired, but I believe it’s getting refurbished
• SS

  Steven Stewart

  Oct 8, 2026
  1.0
  Paid £91 for one night got put in a room very filthy bath was full of black hair feet was sticking to the carpet very noisy with coaches parked outside my window work guys shouting up and down at 10pm room was 207 please avoid
• BB

  Biliz

  Sep 18, 2026
  1.0
  We stayed at Portlethen Premier Inn on 9th September. There were renovations ongoing to upgrade accessible rooms on the ground floor close to the reception area. 1. The security door was taped open for ease of the workmen . 2. We were allocated room 6 adjacent to the rooms being renovated. 3. The corridor was filthy with plaster dust..the carpets were covered in protective sheets. The corridor resembled a building site. 4.The room itself was fine but the disruption of the work being done both inside and outside made our stay uncomfortable to say the least. 5. We were rudely awakened by drilling in the adjacent room I the morning. 6. I complained to the manager who agreed that the conditions were below expectations and pointed me to customer relations. She herself was polite and professional. 7. I waited 9 days with still no reply I telephoned. 8. The agent said how sorry he was for our disappointment but renovations have to be done and refused my request for a full refund. 9. I have used Premier Inn many times with no issue but I will not be using them in the future. 10. This is experience soured our night away and to be told by Customer Relations that nothing could be done about it in my view totally UNACCEPTABLE.