Saint Laurent

Reviews

• ZB

  Zoey B

  4 days ago
  1.0
  Me and my girlfriend tried to go into the store at 3:33 PM and we were denied for “full capacity” despite there only being three customers in there. He stated that it’s group per associate, but that did not seem to be the case when we waited outside in the front we saw other groups and singular people going in with no issue. We did not mind waiting. That was not the issue. I don’t know if it was how we were dressed or if we were young, but it was extremely rude and Unacceptable. We were Wearing a T-shirt and jeans because it’s hot and in Texas. Judging based on appearance will loose customers; including us. We will not be going back in or recommending the store. For anyone else reading these reviews, make sure you go dressed to the nines and look like you have money because that’s all seem they care about.
• SZ

  Sumbela Zeb

  May 5, 2026
  5.0
  I don’t know the managers name, but he was such a gentleman, knew everything about the product. He was very patient and showed us basically every bag we inquired about in the store. We didn’t actually find what we wanted at this location, so he helped us order what we wanted from the Saint Laurent in Dallas. Great experience.
• AA

  A AD

  Apr 4, 2026
  1.0
  Terrible customer service. By far the worst YSL shopping experience I’ve had. Sophia, the sales rep seemed completely lost, and clearly not enjoying her job. I’ve seen a lot of complaints from Black customers; the terrible service in the store has nothing to do with skin color, I’m not Black and the service was just as bad as everyone describes. I guess it’s my fault for spending 2k at this store instead of going somewhere else. Maybe since it’s an outlet store they care less? Who knows, but that’s why this stores are selling less and less items each season.
• CG

  Chloei Guer

  Aug 4, 2025
  5.0
  Everytime I visit austin i visit their store. Sales associates were so nice to me and so accommodating. They are super cheap! But sometimes i dont see the designs I wanted. I would like to commend their staff, they are so patient and nice while I was walking around. They always offer water to us every time we visit too. Way better treatment than the other luxury brands nearby
• JB

  Juan Blanco

  Oct 12, 2024
  5.0
  best customer service in the mall. I went to the mall with my friend and her dogs. i wanted to go in y saint Lauren and thought they were only going to let me in cause of the dogs and i didn’t have the nicest outfit( a xc uniform with sweats). But the personnel were very nice still