Tiffany & Co.

Reviews

• JV

  Joy VanOchten

  Apr 28, 2026
  5.0
  Love everything Tiffany! I was there for a wedding gift purchase but was so tempted to shop for myself! A girl can dream!
• AR

  Annie Rush

  Apr 14, 2026
  5.0
  Tiffany & Co. at Somerset has always been phenomenal. I had bought a necklace (that I have a lot of history with) and one day later it snapped into my hand after gently readjusting it on my neck. This necklace is like my child, I don’t think I’ve ever cared for something so much. After calling on Saturday, I came in on Tuesday explaining how I had called and they already knew the situation and were prepared to support me. The whole experience was amazing and Blythe has always been so kind everytime I’ve gone in. Blythe, the woman who I spoke to on the phone, and the entire management team were so kind and amazing it nearly brought me to tears because of how much this necklace means to me. I am extremely grateful
• CL

  C L

  Mar 27, 2026
  1.0
  We stopped in here last week so that I could get my daughter her first bracelet for her birthday and I understand when we walked in they hit customers, but several people came in after us and got helped and they kept telling us just a few more minutes my daughter had fun playing in the mirrors, but we did not get helped at all after about 45 minutes. We left the store without being helped or making a purchase that we came in to make. I was extremely disappointed as I saw several people who came in after us get helped right away My daughter did so well waiting in the store patiently to be helped. She wasn’t loud or obnoxious or disruptive. I’m really disappointed that it seemed they had multiple staff in the back, but no one who was willing to help us get a bracelet for her. It’s very disappointing.
• JG

  John Galt

  Mar 5, 2026
  1.0
  Horrible customer service, I buy a necklace for my wife and it’s too short, take it back pay to get it extended, wait weeks and pick it up but now it’s too long, talk to corporate customer service they say no charge for shortening, go to store they say I have to pay again to shorten it. Now I have a too long necklace and what was supposed to be a nice gift is now a painful memory. Never going through that again. Go somewhere where else with helpful sales people.
• RB

  Ren Brooks

  Feb 25, 2026
  2.0
  Dear Tiffany & Co. Customer Service, I hope this message finds you well as i did take a few week to write this up. I am writing to express my concerns regarding a recent experience I had at your store that was disheartening and disappointing, particularly concerning an interaction with an associate named Kristen. During my initial visit, I brought in a necklace for a cleaning service. From the moment I entered, I felt an uncomfortable atmosphere that escalated throughout the interaction. Kristen, the associate who assisted me, made a series of unwarranted assumptions about my jewelry. Without even taking a close look at the necklace or engaging in any meaningful dialogue, she accused me of having fake jewelry. This accusation was not only inappropriate but felt deeply personal and offensive. It's disheartening to encounter such behavior in a reputable establishment, particularly one that prides itself on luxury and customer service. After cleaning my necklace, I was left dissatisfied with the results. The jewelry appeared dull and lacked the sparkle that one would expect after a cleaning, especially for a service costing $25. I felt that the cleaning was rushed and did not reflect the quality that Tiffany & Co. is known for. It was a frustrating experience, especially given the investment I have made in your brand. On a positive note, I returned to the store on a separate occasion and had the pleasure of being assisted by Anna. Her service was a breath of fresh air. She took the time to thoroughly clean my necklace, and the result was outstanding. The sparkle and shine were restored, and Anna's professionalism and friendliness made the experience enjoyable. It was a stark contrast to my previous visit, and I left feeling appreciated as a customer. I believe it is crucial for your team to be aware of how interactions with customers can significantly impact their perception of your brand. While I understand that mistakes can happen, the experience I had with Kristen was not just a simple oversight; it was an encounter that left me feeling marginalized and disrespected. I would like to suggest that more training on customer relations and sensitivity could benefit your associates, ensuring that every customer feels valued and respected, regardless of their background. Additionally, I hope that my feedback can inspire further discussions on how to maintain the high standards of service that Tiffany & Co. is known for. Thank you for taking the time to read my feedback. I look forward to hearing from you regarding this matter. Best regards, Ren