VALENTINO

Reviews

• MS

  maria semenov

  Feb 17, 2026
  1.0
  Customer Service unbelievable rude !pls train you’re people!
• CJ

  C J

  Dec 24, 2025
  2.0
  On today I was truly disappointed in the customer service. Valentino has always been one of my favorite brands. Unfortunately, I had a very bad experience today. For instance I reached out to a sales associate by phone and text for a prepaid order and I was ignored without a follow up. So I decided to come into the boutique I was treated so rude by one of the associates. However the other employee was very pleasant and kind to me. She assisted me in getting my profile updated. In the future I will definitely ask for her and not anyone else!
• SP

  Seolin Park

  Jan 4, 2024
  5.0
  I had a great experience purchasing my rockstud pumps here. Lady who worked here was very friendly and gave me few heel tips without me asking. Also she helped me to try several other shoes in few different sizes without hesitation and smile on her face.
• CW

  Clarissa Wade

  Mar 17, 2023
  1.0
  I bought a pair of 1k heels to be shipped to me in California for an event. They came late, and they were the incorrect size. So I had to scramble for shoes at the last minute. In spite of this mishap, I still wanted the shoes, so I returned the wrong size and waited almost 3 weeks for my shoes. They never came, so I called the store. My rep left the company, and they dropped the ball and had no record of my return. I DID and provided my tracking number. Miraculously, they found my return and the replacement pair. This would have never happened if I hadn't called, I would have never seen my shoes. (BTW they charged my card for the shoes even though they were returned and never credited my account I paid off the bill before i received my shoes) I had to call several times even speaking to a manager before the new pair was shipped and after almost 2 more weeks I finally got my shoes. No credit or anything for the inconvenience or the inability to wear them for the intended event. Worse of all, they ghosted me when I asked for compensation for my inconvenience and the bad customer service. This is a high-end store that has a low-end mentality. I still haven't worn the shoes. They don't make me feel good anymore. I'm not going back. If I were you, I'd skip the Valentino shoes and go across to Tiffany and Co. The service is much better, and jewelry lasts longer.