VALENTINO

Reviews

• ET

  Elvin's tyre

  Feb 8, 2026
  5.0
  Great Customer Service, Friendly Staff
• VV

  Vladimir

  Dec 5, 2025
  1.0
  I purchased the Born in Roma Donna Green Stravaganza perfume from Valentino’s official website as a birthday gift, selecting the gift box and personalized engraving. Unfortunately, the order arrived completely unprofessional: the perfume, samples, and gift box were all separate in plain cardboard boxes and different days, not the luxury presentation promised. I reached out to customer service and explained the issue. While they were polite and tried to explain that the packaging and delivery were out of their control due to high seasonal demand, the response did not resolve the problem. They offered only a 10% discount for a future purchase, which does not reflect the disappointment of receiving what looked like a low-quality, poorly packaged order from a premium brand. I am very disappointed with Valentino’s handling of this situation, and I will not be purchasing directly from them again. For a brand of this reputation, I expected much better, especially for a gift meant to be special.
• AJ

  Anna J

  Nov 29, 2025
  5.0
  While in Miami we had couple of hours prior to taking a flight, Michelle was very helpful to not only locate the product I was looking for but also to quickly arrange delivery to the boutique (specific color and size slippers). I got what I was looking for! #grateful )) Thank you, Michelle and Valentino team for your support. We will be back.
• ZK

  Zafer Karaman

  Feb 7, 2023
  5.0
  Çok seviyorum özellikle ayakkabılarını.
• SJ

  S Johnson

  Jul 24, 2018
  5.0
  Awesome experience! I was completely catered to and my purchase was made without prompting or any "salesy" commentary. A 30 min full on storm happened as I was enjoying the outside of the Miami Design District. The type Miami is known for this time of year. The staff at Valentino RE-WRAPPED my soaked shopping bag, made it rain proof and allowed me to retreat comfortably until the storm passed. Delightful experience!