I’ve been a loyal client of Tiffany & Co. for 2 years and have purchased several pieces from the Bar Harbor location, which makes this experience especially disappointing.
A bracelet purchased less than six months ago had a clasp issue, and I was initially told I’d have to pay over $300 for the repair. Despite providing all the correct information, the store failed to follow up multiple times and made no progress for over a week.
I ended up contacting customer service myself, and they resolved everything in under 10 minutes—confirming it should be covered.
It’s frustrating that something so simple took over a week with no communication from the store. Our SA Nancy is wonderful, but aside from her, this experience showed a lack of professionalism and follow-through I wouldn’t expect from Tiffany
VC
Victoria Acro Cueto
Jul 25, 2024
5.0
I went to get my jewelry cleaned and they did it in less than 20 minutes. Great service! Customer service and sellers are great! Even get jewelry travel bags for the jewelry I took to get cleaned.
DW
Doug Williams
Jun 5, 2019
5.0
Never a disappointment
IL
Ivan Laskarin
Jan 10, 2018
5.0
Excelente Atención y muy buenos diseños y calidad a través del tiempo .
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Zertifiziert am 05. Juli 2026Yext Knowledge Graph
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