Van Cleef & Arpels (Monaco - Place du Casino)

Reviews

• DB

  David Solomon Baruch

  Apr 14, 2026
  5.0
  Diamonds for life.... Perfect jewelry....
• MO

  Maria O

  Jan 3, 2026
  1.0
  I visited this boutique to trade in a single earring (having lost the second one) for a new pair, a service Van Cleef officially provides. After explaining what I was looking for, I immediately felt unwelcome. The staff did not seem interested in selling anything. I was told there was “no stock” before anyone even asked which earrings I was referring to or checked availability. Instead, I got asked a series of questions like: “Why don’t you buy them in London?” (as I had mentioned that the London boutique informed me of this service) “Do you live far from the London boutique?”, “Have you checked in the boutique in Cannes?”, “Have you checked your car or your home for the lost earring?”, “Are your ears pierced?” (???) These questions were unnecessary and inappropriate, and the overall attitude felt unwelcoming. If there truly was no stock, the correct and expected response would have been to offer a solution such as placing an order. I eventually asked about this myself, they however didn’t offer this option. I was also interested in a second pair of earrings but it never got to that as I chose to leave. A customer should not have to justify why they want to spend their money in a particular boutique. Very disappointing and far below the standard you would expect from a luxury jewellery house.
• MM

  Marina Matkova

  Nov 18, 2022
  5.0
  Best luxury service, especially Nelly lady seller!