VG
Valentina Gatto
Jul 6, 2026
Beware: In-store purchases are denied cash/card refunds. Buy online instead.
I am writing this to warn future customers about Armani's misleading and rigid in-store return policy.
If you buy items online from Armani, their corporate policy allows you to return them for a full refund back to your original payment method. However, if you buy from this physical store, they will absolutely refuse to give you your money back—even if you return the items just days later, completely unused, with all tags attached, and in the original packaging.
Instead, they force you into taking an in-store credit. This policy completely traps your money with the brand, giving you zero flexibility if your personal circumstances change and you can no longer wear or use the items.
When I tried to return my items due to personal reasons that prevent me from buying clothes for the foreseeable future, the store assistants and corporate customer service showed zero empathy,hid behind fine print, and refused to offer any flexibility.
Do not risk your money buying inside this store. If you want to try something on, do it here, but buy it online so you retain your legal right to a proper refund if you need to return it. I will not be shopping with this brand again.