Bucherer

Reviews

• KC

  Kris Chavatte

  4 days ago
  1.0
  Went to bucherer Lugano last week to understand what would be the lead time for a lady date just for my godchild celebrating her 18th birthday later this year. Instead, bucherer tried to sell me on 4-8 fold priced Rolex watches - leave it or take it - ordering one would mean waiting for years. Looking into stock of possible similar lady date just watches within bucherere network was “impossible”… lead times anything between 1 and 3yrs to get the one I want. After having purchased several Rolex watches from Bucherer in the past, this was the “absolute no can do mentality” of the team of employees at this shop in lugano. Not interested to listen to the clients needs, trying to sell on product with way higher commissions and profits. I miss the old Beyer from the Bahnhofstrasse in Zurich where purchasing a Rolex was a joy. Now it became pure frustration. I gave up Bucherer and by definition gave up Rolex. It seems they don’t need to worry, enough customers from Asia & Middle East still pass by to pay cash whatever is presented to them. Easy money… won’t ever return to this “no can do” business.
• TA

  Tony Aysseh

  Jun 3, 2026
  5.0
  Excellent, genuine, and authentic service by our assigned sales representative Miss Gloria, we will be back soon we hope!
• JG

  Jake Garustowicz

  May 8, 2026
  5.0
  We recently visited the Bucherer boutique in Lugano and had such a great experience with Gabriel Dickbauer. Gabriel was friendly, professional and incredibly knowledgeable but also very easy to talk to and made us feel genuinely welcome. He really took his time with us and made the whole visit enjoyable for myself, my partner and our son Leo. Well done, BUCHERER to employ such a professional person! Thank you again, Gabriel, for the amazing service, we’ll definitely remember our visit! And hopefully, see you soon Jacek ,Tatiana And Leo
• AD

  Angelo Drieberg

  Apr 29, 2026
  5.0
  Ho preso il mio primo orologio qui. Un’esperienza indimenticabile dovuta alla professionalità e disponibilità con cui sono stato servito, specialmente da Davide. Mi avevano detto circa 1 anno d’attesa ma mi hanno chiamato per ritirarlo dopo soli 4 mesi. Grazie per tutto e alla prossima.
• A

  美食達人小丹

  Apr 17, 2026
  5.0
  The staff member who helped me was very friendly and patient in explaining everything, and provided a lot of assistance. Their attitude was truly excellent—much better than my experience at the Rolex store in Zermatt.