OTTO’S est une entreprise familiale, riche en tradition et établie à Sursee. Une entreprise dirigée par Mark Ineichen et présente aux quatre coins de la Suisse avec plus de 2000 collaboratrices et collaborateurs. Quatre décennies ont ainsi permis à la société d’évoluer, devenant au fil du temps un véritable pôle d’attraction pour les clients en quête de bonnes affaires. L’offre se distingue par l’énorme diversité des produits proposés.
Dans les 100 succursales OTTO’S, les clients trouvent non seulement un assortiment standard, comprenant plus de 50’000 articles, mais aussi des chaussures et vêtements de sport des plus grandes marques, des meubles, des parfums, des grands crus et même des voitures.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.