I had a completely infuriating and unacceptable experience at Max Mara Royalmount. The entire process was a disaster—deliberately forcing me to spend money I never wanted to. Customer service was shockingly unhelpful, and after countless attempts, I was left with zero resolution. This is a disgrace, and I will never, ever step foot in this store again. Do not shop here.”
SA
Salman Ahmed
Mar 28, 2026
1.0
This brand, this store in particular, and the representatives who work here are absolutely useless, and shouldn’t be allowed to make claims of luxury and are a disappointment in providing any real value to the luxury space. The company has an absurd return policy and the workers (yes I call them workers because they have zero integrity) are spineless and hide behind policy instead of trying to help the customer. Any other luxury brand makes sure that the experience is easy going and enjoyable throughout. This store and brand have a more predatory attitude and approach. Frankly it’s highly disgusting and they’ll never get any additional business from me
OC
Olivier Claveau
Jun 25, 2025
5.0
Beautiful store and an amazing customer service! Definitely recommend 😊😊😊
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