Tiffany & Co.

Reviews

• HG

  H G

  2 days ago
  4.0
  The instore experience was average, however after the fact to get my jewellery was pleasant. I don't live close by and it has already been 3 weeks since my item has been ready for pick up. Star was helpful to arrange delivery instead - what I don't understand is why other staff never offered that. Anyway, thanks to her, I don't have to spend 3 hours of travel time.
• KK

  KYH

  Apr 14, 2026
  1.0
  I purchased the earrings in person at the Tiffany & Co. downtown Vancouver store. Shortly after the purchase, I experienced pain and a physical reaction when wearing them. Both earring posts became discolored, and one side caused significant pain. From the beginning, I visited the store and explained that I believed the product might be defective, and I requested an exchange. However, I was advised to have the earrings cleaned and try wearing them again. I followed this instruction and had them cleaned, but the discoloration and pain persisted, and I was still unable to wear them. At that time, I was also told that since the earrings are 18k gold and not pure gold, discoloration or discomfort can sometimes occur. I was very surprised and disappointed by this explanation. I own many 18k gold earrings from various brands, and I have never experienced discoloration or any allergic reaction before. For this reason, it is very disappointing that such a reaction occurred with a product from Tiffany & Co., a world-renowned brand. I would like to emphasize that I believe I received a defective product from the beginning, and it was the store that advised me to proceed with cleaning. I followed that guidance, but the issue was not resolved. Due to the pain, I was not able to wear the earrings properly. In fact, I only wore them twice in total — once before cleaning and once after — and then stored them in the pouch because they were too uncomfortable to wear. As a result, I have been unable to use this product properly since the initial purchase. I understand that your policy limits exchanges after a certain period of time. However, the delay in resolving this issue occurred because I followed the steps recommended by your team, despite my initial concern that the product itself might be defective. For this reason, I kindly ask that this matter be reviewed as a continuous case rather than being limited strictly to the 30-day exchange policy. I previously sent the same explanation to the Vancouver store, but I was advised again to clean the earrings once more. I was very surprised by this response, as the issue has not been resolved even after cleaning. Recommending another cleaning for a product that has already shown the same issue does not seem to address the actual problem. Continuing to refer only to the 30-day policy while the issue remains unresolved feels contradictory. This situation has already caused significant inconvenience, time loss, and emotional stress, as I have been unable to use the product while repeatedly explaining the same issue. I respectfully request a prompt and fair resolution, and an exchange for a properly functioning product.
• MC

  Maeve Cho

  Apr 5, 2026
  5.0
  Kurtis helped my husband with my engagement ring, and he also assisted us with our wedding bands. From measuring our ring sizes to making our time there feel special and helping us choose the best designs, I was impressed by how professional and friendly he was at the same time. He understands how meaningful this experience can be for a couple and supports you with genuine warmth ◡̈♡ One of the highlights was when he showed us how the rings looked under different lighting settings, which really helped us see their unique qualities from every angle. I would highly recommend Kurtis if you’re looking to purchase jewelry here!
• HK

  H. K.

  Apr 5, 2026
  4.0
  Caucasian female Chelsea Hall. Beautiful person.
• DD

  Dee

  Apr 1, 2026
  5.0
  Very pleasant and helpful staff. Good and prompt service. Did not wait long for the order to arrive. Very pleased with the results. Chelsea was the rep who was more than helpful to answer and fulfill all of my requests in person and over the phone. Much appreciated.