Best Western West Towne Suites

Bewertungen

• AC

  Alana Comatchz

  Jun 29, 2026
  4.0
  Good experience, generic stay. The toll wasn’t ready when we got there, but we didn’t wait for long. Housekeeping cleaned routinely. Only downside is the walls are thin, so you have to be mindful of your voice level, music, and television volume. Would stay again if necessary.
• LJ

  Lisa Jacobs

  Jun 27, 2026
  5.0
  Thank you Steve for your excellent customer service!! We really appreciate your help updating our reservation to accommodate all of our needs, your patience and friendliness are outstanding!
• KK

  Karen Kresse

  Jun 23, 2026
  5.0
  Very nice hotel, extremely clean room, comfortable bed with crisp sheets. Welcoming staff each time i went past the desk. Unique hot breakfast options. The only thing I must recommend is that grab bars or hand rails be installed by the jacuzzi tub. Extremely slippery and difficult to get out of the tub, I had a little mishap but fortunately only bruises. I will definitely use this hotel again.
• GU

  Google User

  Jun 10, 2026
  1.0
  Drove 5+ hours to be met with people using illicit drugs and smoke coming out of their vehicles. People were panhandling and appeared to be living in their cars in the proximity of the hotel. Unsafe location the photos won’t show you that there are people living in the units and this is more an extended living motel than a hotel. There were floral pots in people’s windows, totally misleading from the advertisements. This place gives Skid Row vibes stay away if you enjoy your safety. When I looked at the room the toilet was an elementary sized toilet for ants. The room was outdated, dingy, and not what the photos show. Peter at the front lied that he and his manager Troy were going to refund me after I cancelled the reservation after doing an initial walk in. Never got my money back, was even supposed to come back for another visit but would gladly stay at a safer location.
• GG

  GW

  Jun 3, 2026
  5.0
  My king bed suite was great. Everything was clean, pretty well furnished, and in good working order. In the front room, a firm comfortable couch with a sturdy coffee table, and end tables. Also a desk height table and chair, though that table was a bit shaky... I wouldn't try sitting on that table. LOL. Nice big screen TV, though I didn't use it. In between the front and rear rooms, was a small wet bar (small sink and counter) with a single cup coffee pot and ice bucket. On the wall behind/above the wet bar was a large modern designed mirror with in-set lights that were perfect for enough light without being too bright and glaring. The bathroom had a slightly over-sized oval shaped tub. No jets, and not as big as a 2-person jacuzzi, but big enough for 2 if you're both not too big. And in the back room was the king bed, with side tables, another TV (lots of people love televisions) sitting on a tall dresser/cabinet that also held the refrigerator and microwave. It would make more sense to me to have the fridge and microwave in the front room, next to the wet bar... but it didn't really to me, as I wasn't doing any cooking or dealing with food. Location is good for easy on/off the Beltline, and if you want to be on the Westside of Madison. Plenty of restaurants in the area, but not easily walkable, unless you're a hiker. I'm checking the box for "luxury", because overall very good, including on on-site bar and restaurant, business center, and other amenities... but I didn't tour the place.