Best Western Plus Silverdale Beach Hotel

Bewertungen

• JT

  Jamie Taylor

  1 day ago
  2.0
  The air conditioning was out. I made a reservation for a stay 7/2-7/4 on 6/18. On 6/27 I received information via text that the air conditioning was out and was given the option to cancel. I waited a couple of days hoping it would be fixed. I called on 6/29 and the staff confirmed it was still out and said the weather was going to cool and they had box fans. When we checked in at approximately 9:30pm on 7/2 the ac was still out so I asked for a fan not thinking it would be an inconvenience as the front desk staff person was radioing other employees to deliver fans to other rooms. My husband and I got to the room and opened the sliding glass door to find there was no screen. We showered and watched local fireworks for a bit. It was over an hour since we had checked in and we were ready for bed but we hadn’t gotten a fan. I called the front desk to inquire about the fan and the staff snapped at me saying she was the only person there and I would get a fan when she had the time to get it to me. I was not prepared for that kind of response and as nicely as I could explained we were ready to go to bed - we were tired from travel. About 10 minutes later a dust covered fan arrived, I thanked the lady and promptly set it up to blow cold air into the room. Thankfully the weather was overcast which helped with no air conditioning. This takes us to the breakfast. Sadly it was not a great experience. The poor staff seemed completely overwhelmed at the number of people and struggled to get food made and available. The coffee was out, no forks, no eggs, no biscuits, no gravy. After multiple attempts at trying to get food, I managed to get a spoonful of eggs, a biscuit with a tablespoon of gravy, and single piece of bacon for me and my husband to share. After returning home I read reviews and it seems the air conditioning has been down for at least 3 weeks prior to our stay.
• JA

  Jackie Alves

  Jun 29, 2026
  1.0
  **UPDATE** So according to the response below - the problem was due to a glitch in the system, and not a “DELIBERATE” security oversight - so apart from a so-called “audit of their check in system” (which, given how long this building has been without basic HVAC, tells me that this audit will probably never happen), management is planning on doing NOTHING, as if simply refunding me the cost of the room somehow makes things okay!! You do know that security incidents like this one are NEVER deliberate, yes? You do know what that word means? So what the response below is saying to me is that because the check in team didn’t give me the key to someone else’s room ON PURPOSE (NONE of the more notorious security breaches around hotel card keys - the issue with Travelodge, the Marchionda case - were ON PURPOSE - but guess what - people got hurt!) that they don’t need to change any of their processes or retrain any of their staff. NO trust in this hotel - none. AVOID if you are traveling with children, AVOID if you are a woman traveling alone. Long story short - I was given the key to someone else’s room when I checked in. This place is NOT a safe place to stay - avoid at all costs if you are a woman traveling alone or with a family (this goes double if you have small children). Basic, and I mean BASIC security steps are not even coming close to being followed here! I booked a room and checked in on the evening of the 27th. I was informed that the A/C was broken - no big deal, since it’s not that hot out. I was offered a room upgrade for the inconvenience. I get to the room and realized very quickly that I was given the key to a room that was obviously occupied!! The bed wasn’t made, there were clothes on the floor, and a tablet plugged in on the nightstand! I was given the key to someone else’s room!!! I marched down to the front desk and immediately demanded a full refund. The excuse I got was that the “system was down” - yeah, sure. I am a woman who frequently needs to travel for my work, and I frequently travel alone - there is NO WAY that I will ever stay at a hotel that would potentially allow a rando into my room. This is an egregious security breach, and not only am I NEVER going to stay at this particular Best Western ever again, but I’m seriously considering never staying at the Best Western brand ever again. Avoid, avoid avoid!!!!!!
• ML

  Mark Laughlin

  Jun 28, 2026
  2.0
  I stayed here for a 10-night work trip and unfortunately my experience was heavily impacted by maintenance and service issues. The biggest issue was the air conditioning outage. I was aware of it and chose to stay anyway, but for the first several days my room temperature approached 90 degrees during the afternoon and evening. The only way I was able to make the room comfortable enough to sleep was by opening the balcony door after sunset and relying on the cooler outside air. Housekeeping is request-only, which is understandable, but the execution was inconsistent. Towels and trash were typically handled every few days rather than daily. Once the room trash can filled up, additional trash that I had neatly bagged and placed beside the bin was left behind. This morning, a smoke detector in the hallway chirped with a low battery warning for hours. Staff appeared to be aware of the issue and checked on it multiple times, but it remained unresolved for a significant period. The room itself also lacks storage space for longer stays. There are only two drawers available, which made it difficult to unpack and settle in during a stay of this length. The location and views are nice, and the staff members I interacted with were pleasant, but overall the property gave the impression that maintenance and operational issues are not being addressed quickly enough.
• RR

  Raven

  Jun 27, 2026
  1.0
  I had previously left a glowing review for this hotel after staying with my fiancé on May 30, 2026. Overall, it was a decent stay, and since it wasn’t quite hot outside yet, the lack of AC wasn’t much of an issue. I came back a week later with my best friend because I had such a good experience. That stay was completely different. There was no AC. We weren’t informed until check-in—and only because we overheard the front desk telling the guests next to us. We asked for a fan, which they provided, but the room was still uncomfortably hot… Fast forward to today. I returned for a double date with my fiancé, my best friend, and their partner. Again, there was no AC, although this time we at least received a message beforehand letting us know. My best friend booked one of the upgraded rooms specifically because it had a jetted tub. Unfortunately, the experience was disappointing from the start. The refrigerator didn’t work and had a nasty smell, the fireplace heater didn’t work, the room itself had an unpleasant odor, and then, after finally settling in for the evening, they discovered the jets in the jetted tub didn’t work either. I encouraged them to give the hotel a chance to make it right because I work at a hotel myself, and I understand that things break. My best friend went to the front desk to see what could be done since they were considering leaving. The employee said they were already aware of all of the issues. They also commented that my friend should have reported them sooner because they’d “been in the room awhile” and there was no housekeeping staff available. For context, check-in is at 4:00 PM. We hung out while waiting for my fiancé to arrive, then all went out to dinner. My friends didn’t even try putting their leftovers in the refrigerator until after 8:00 PM. At that point, they were willing to overlook the fridge and the smell—they just wanted to relax in the jetted tub they had paid extra for. Finding out the jets didn’t even work was incredibly frustrating. To the hotel’s credit, they did move them to another room where the jets worked, and I appreciate that they made that right. What I don’t understand is why a room with a known broken refrigerator, broken fireplace, and a non-functioning jetted tub was being rented out in the first place.. especially when guests are paying extra for those amenities. If management already knows a room has multiple major issues, why not take it out of service until it’s fixed? It would save guests from a disappointing experience and save the staff from having to deal with upset customers.
• TB

  Tim Benson

  Jun 8, 2026
  4.0
  We were in town for our son's retirement from the Navy and stayed with several other family members. Overall we had a pretty good stay. The rooms, we saw 5 of them with all of our guests, were pretty well maintained, clean, and well stocked. The typical shower consumables were mounted on the wall, soap at the sink, ironing board, iron, coffee maker, and TV. The balcony looked out over the bay and used “Trex” style lumber so it was clean and smooth. The beds were comfortable and we had plenty of bedding and pillows. The breakfast was well maintained and there were people there refreshing the food and getting guests more drinks or handling requests that they could. There was a pretty good amount of seating at breakfast and the area looked out over the bay. They had a fantastic coffee machine in the lobby that would dispense single servings of all kinds of coffee and hot chocolate. They put out cookies in the evening during check in time and provided some complimentary bottled water to guests at check in. The small store had a few items, at a premium, as expected. The lobby had 2 seating areas to congregate both with fire places but we were informed that something was wrong with the gas so they couldn’t turn them on for us. There are some conference areas on the 1st floor with movable walls that can be configured to different size groups. Parking was fairly open and I didn’t get a real sense of how full the hotel was but typically about 50% full in the evening. Many food and grocery businesses within walking distance. There is also a walking trail not associated with the hotel but has an easement on the shoreline that can be walked as well. There are some spaces that have been used in the past but are not being used. We had reached out about using a group space but the property was not responsive and after a couple of attempts we just decided to wing it. In most cases we just clogged up one entire side of the sitting area in the lobby. There is what appears to have been a bar area that was closed off that would have been a great area to use for our large group of family members to gather. All we needed were the chairs and table areas to gather and visit. The patio area has been used in a much larger scale it appears but they did have some tables out there and people did use that area at times but the weather prevented that a large part of the time. I think the biggest disappointment was that the air conditioning was out and they only let guests know the day of check in. Since I found out that this is a long term issue it appears to be a calculated late notice to minimize people from changing their reservations since it would now be last minute while we are traveling. This put the front desk staff in a very awkward position of having to deal with disgruntled guests when they could do absolutely nothing about it. Putting the employees in this position was not acceptable in my opinion. The interactions I witnessed I felt the staff did an admirable job but you could tell that they were stressed but putting on a happy front. In the end they made some concessions and also provided a fan for each room. With the sliding glass door open and a fan it made the temperature more comfortable but noise and smokers make that not always an option. Plus none of the rooms seemed to have a screen on the sliding doors so you were open to bugs. I put this at the end of the review because in the end I was compensated fairly and the poor staff did such a good job trying to handle the issue.