Best Western Plus Kennewick Inn

Bewertungen

• DH

  Dale H

  Jul 12, 2026
  5.0
  Continental breakfast had fresh scrambled eggs, great sausage, and a coffee machine that gave you several coffee choices which made my wife happy. Not counting waffles, muffins and whole choice of stuff I didn't have.
• MM

  Momma M

  Jul 10, 2026
  3.0
  Staff was friendly. Vending machine for food likes to get the packages stuck. Pool open 24hrs, what a change from other places! Hot tub was not fully operational. Alarm clock was not present. Breakfast was delicious!! No-slip shower mat had black mold growing in a few spots. The mattress cover that zips up had stains on it.
• SR

  Sarah Reed

  Jul 9, 2026
  5.0
  One of the nicest and cleanest hotels I have stayed at in a very long time. Great customer service.
• SS

  Shanita

  Jul 1, 2026
  1.0
  We booked a room. We showed up, and they said the room wasn't available. We wrote a paper explaining the situation and had the front desk sign saying "the room wasn't available and we were not able to stay." It was at this location, and headquarters told us we lied when their front desk person was right there and signed the paper. We called many times, and the hotel kept making different excuses and never refunded us. 😥 Hope this doesn't happen to you - so letting others know just to be aware.
• NC

  Ngoca Chibesakunda

  Jun 27, 2026
  3.0
  We had a great stay at this Best Western and were especially impressed by the smart TV in our room. It was so nice being able to sign into our own streaming services instead of relying on cable channels. We didn't have to use our laptop to watch the shows and movies we wanted, which made relaxing at the end of the day much easier. Overall, it felt modern and much more aligned with how people actually travel and unwind today. It's a small feature, but it really improved our stay and made the hotel feel guest-focused. That said, several issues came up during our stay that affected the overall experience. When we were first checked in and sent to a room, we found that the room was already occupied. Someone’s belongings were inside, and it was clear the room was in use. We had to return to the front desk and were reassigned to a different room. During check-in, the manager himself handled our check-in while my husband, my baby, and I arrived together as a family. My husband completed most of the check-in process while I sat nearby. The interaction felt somewhat rushed and not very welcoming, and we weren’t given any orientation to the hotel, such as where the pool was located or other basic amenities. Later, when we went downstairs to ask about the pool, the same manager appeared noticeably uninterested in assisting us, which added to the impression of a lack of attentiveness in guest service. There was also a moment at the front desk that stood out. Even though we had arrived together as a family, while I was seated and my husband was checking in, a staff member asked me if I needed assistance. I clarified that I was with him. It may have been an honest mistake, but it felt unusual in the context of us arriving together. As an interracial couple, this moment stood out to me personally, and I was left unsure whether it was simply confusion or something else. I’m noting it as part of my experience rather than drawing a firm conclusion. On top of that, the pool itself was nice in terms of design and depth, but there were no towels available because they had run out. Despite these issues, the room itself and the smart TV experience were excellent, and we would still consider staying again based on the comfort and convenience.