Best Western Henrietta Inn & Suites

Bewertungen

• DC

  Dalen Coker

  2 days ago
  5.0
  Gem in the small town. Best service I received here. I will be back again.
• CM

  Crystal Monaghan

  Jun 30, 2026
  3.0
  Rooms are spacious and clean. Service was polite and professional. The elevator is broken and the hallways are hot. The side door lock will not allow re-entry. No benches or chairs or sitting area outside. Pool is closed and guest laundry is not working.
• SF

  Scott Freeman

  Jun 26, 2026
  1.0
  Door on the sides have no reentry since staff will not fix the card entry, water in shower fills to the top after 5 minutes. Pool area is user as a storage, and no air conditioning in hallways.
• SB

  Steven Brewster

  Jun 20, 2026
  5.0
  I got stuck on a road trip and got to stay here. the owner helped me out a lot. took me into the city and made sure i had everything i needed for my time being. got me connected with other people to help get me to where i needed to go.
• YG

  Yanira Gracia

  Jun 13, 2026
  1.0
  Unacceptable service I received at your hotel today. After being on the road for over 16hours and finding no availability in the previous few towns, I called your location to check for a room. The receptionist, [Sham 06/11/26 PM ], informed me that there was one room available but the tv wasn’t working. I explained that I was unable to book online and that I was only 20 minutes away. He explicitly told me that he would hold the room for me. However, when I arrived 20 minutes later, I was told the room had been given to someone else. This is completely unprofessional, especially after I was given a verbal guarantee that the room would be held. I would appreciate a response regarding how this situation occurred and what steps will be taken to ensure this does not happen to other guests in the future.