Best Western Abilene Inn & Suites

Bewertungen

• GS

  Garey Schmidt

  Jun 5, 2026
  1.0
  I checked into this hotel expecting a place to sleep. Instead, I was apparently booked into an active cockroach timeshare. Within minutes of entering the room, a live cockroach greeted me in the bathroom. Not a dead bug. Not a random insect that wandered in from outside. A healthy, confident, fully-employed cockroach moving around like he was the general manager. The front desk moved me to another room, which initially sounded like the right response. Then I discovered the new room was directly adjoining the original room. So rather than solving the problem, they essentially relocated me from one side of the roach neighborhood to the other. At that point, I wasn't checking for amenities anymore—I was checking baseboards, corners, drains, and wondering how many of the bug's friends were currently drafting a lease agreement. The most concerning part wasn't the cockroach itself. Bugs can occasionally happen anywhere. The concerning part was the feeling that finding one wasn't a surprise to the hotel. Moving a guest to the room next door after a cockroach sighting doesn't exactly scream "isolated incident." I spent the rest of the stay wondering whether the walls were connected by drywall or a roach superhighway. The staff was polite, but politeness doesn't make a room feel clean. If your first interaction with a property involves pest control concerns and your solution is moving ten feet away from the original problem, something is seriously wrong. I've stayed in roadside motels, budget hotels, and aging properties all over the country and somehow managed to avoid this experience. Unfortunately, this hotel set a new standard—and not in a good way. The cockroach was the first guest I met, and honestly, he seemed the most comfortable resident in the building.
• MC

  Michele cervantez

  Apr 26, 2026
  5.0
  Always clean and everyone is friendly
• KH

  keisha Holland

  Apr 3, 2026
  5.0
  Very clean and quiet. The girl at the desk Michelle is very sweet and awesome
• ER

  Erica Robinson

  Mar 18, 2026
  1.0
  If I could give the front desk lady 0 stars I would. Let's start this review off with what my husband told me he said he wanted to front desk. He asked for a double bed with a fold out couch bed. They lady sold him the last $350 room they had for the night keep that in mind 😉 it's just a double bed with a chair in it no couch at all. I walked up to the front desk and asked what's going on she said oh he must have thought I was talking about the king size room with the fold out couch. I was like well can we get that one instead. She replied oh that one is sold out. would she say she had a king size bed with a fold-out couch available instead of saying the double bed with the chair if the king size bed and the photo couch was sold out already so she lied about it and made it about my husband being wrong then she won't even refund the money for us to go to another place so now my kids are sleeping on the floor and on the bed together piled up in a room instead of having a comfortable stay for $350 the hallway is disgusting and hot the bedrooms are not the cleanest it's ghetto area for the pricing of it. She said she was going to bring us covers and blankets and never did we waited about 30 minutes and we ended up having to go get him herself the service here sucks she handed me the manager's card which end up going to the front desk and then when I asked for the manager's number she said that she could do a refund so when my husband went up there the lady told him he couldn't and so now we're stuck with a $350 room that people just can't afford going to throw money away to get another one.
• BK

  Brenner Knispel

  Mar 10, 2026
  1.0
  Walked in my room and the first thing I’m treated with is a roach on the ground struggling to move. Went to take a shower, the shampoo and body wash that’s provided in the shower were completely empty, it was an awesome walk down to the desk tho, I didn’t see any roaches on the way! Terrible. Almost forgot,,,, didnt want to leave you hanging without this piece of info :D The tub for the shower was covered in hair, the shower doesnt drain when the water is running, so I fortunately got to experience what it felt like to have the hair from someone elses genitalia swimming between my toes. The hotel staff or whoever runs their google reviews left a message saying they noted everything that was wrong… if that was true, I would have toiletries in my room right now. (24 hours after my initial complaint.) When I tried to cancel through Priceline, Priceline told me that the response they are getting from the hotel is “No wrong doing”. They said “he came down and requested a different room or refund and when we told him he couldn’t get either of those, he started making things up that were wrong with his room” basically saying I was throwing a fit. I stopped by the desk on my way in and asked for a new room, after I sat in the lobby for 20 minutes, I was delivered the answer of “we can’t change your room because your rate is locked.” This is absolute clownery, bottom of the barrel, dog water. How this place has 3.7 stars is beyond me, I’m convinced they pay people to give them good reviews. The owner lied when they said I was “making things up”. I have video evidence. But just like the countless other reviews on this hotel, the owner will just blame me, zero accountability. For the record, I’m not even paying for this hotel, it doesn’t benefit me AT ALL to be wasting my time writing this review, but I see benefit in letting other people know what they are getting themselves into here. Just read the reviews, it’s disgusting.