SureStay Plus by Best Western Gatlinburg

Reviews

• BE

  bailey etter

  1 day ago
  1.0
  In March, my family and I booked a 3-night stay at SureStay Plus in Gatlinburg through Booking.com. Upon arriving at our room, we discovered that one of the beds was covered in what appeared to be blood. (The room also smelled like a cigarette factory, and the light above the sink was flickering in the bathroom). The comforter, sheets, mattress protector, and bed skirt all had visible blood stains. When I contacted the front desk, i asked about a new room or completely new sheets, I was told “the hotel only has 1 mattress protector, and 1 bed skirt for each bed in the hotel, no spares”. The manager then told me that it “wasn’t blood” and that housekeeping would clean it because there were supposedly no other rooms available for us to move to. However, after a maintenance employee inspected the bed, he confirmed that it was in fact blood. Only after he spoke with management did the hotel suddenly have another room available for us. After packing our belongings back up and carrying our toddler and luggage downstairs and then back upstairs again, we used the new room key provided by the front desk, only to walk directly into an occupied room where another family was staying. When I returned to the front desk to report what had happened, I was laughed at, accused of causing a scene, and over reacting because he “just programmed it for the wrong room”. We ended up leaving and booking a 2nd hotel for the rest of our vacation. I requested a refund through Booking.com, but they informed me they have been unable to get a response from the property for over 60 days. The only compensation offered to me was $50, which I told them to keep, and purchase a spare set of sheets for future guests.
• BS

  Benjamin Scott

  1 day ago
  1.0
  Sadly I would not recommend this hotel at all. We had six nights there, our room never got cleaned at all. We are not even sure if the sheets were changed before we got there. When you walked into the room it had a very distinct odor. We had to wear socks because the carpet was filthy. We took pictures of our socks to send to corporate. They were brown and black on white socks. We had to even ask for towels. The housekeeping staff never even came into our room. We had to ask for the trash to be emptied.
• RD

  Roger Davis

  5 days ago
  1.0
  Do NOT book this hotel. We booked it and showed up to a room that smelled like cat urine and perfume. The manager said he did not have a different room to offer and also REFUSED to refund us the money after working with Expedia and the hotel for several days. If you want to get ripped off, then by all means book this dump.
• AS

  Adam Spry

  May 20, 2026
  4.0
  Not a bad place for the price. Unfortunately their pool was not open yet, and it was 90 degrees outside. The room was clean and everything worked. We only stayed one night because we got into town earlier than planned. Parking lot is hard to see when coming up the road. It's about 10 minutes away from town if you walk, otherwise you pay to park in town. Breakfast was included but we didn't get up until afterwards, as it wasn't planned. Overall a decent place to stay for a couple of nights.
• BD

  Bob Dunn

  May 10, 2026
  5.0
  The hotel directly across the creek wanted over $400 for two nights. $170 here. Room was clean, beds were comfy, all rooms overlook the creek, and the sound of the water was very nice. The front desk staff was friendly and helpful. The complimentary breakfast was very good, even though they eggs were cold. Many food options provided. If you're only looking for a place to hang your hat for the night, I highly recommend this place.