Best Western Buffalo Ridge Inn

Bewertungen

• YL

  Yvan Lecoultre

  Jun 24, 2026
  4.0
  Hôtel bien situé proche du parc Black Hills et Custer park. La chambre était propre et très spacieuse. Petit déjeuner un peu simple. Certaines personnes à l’accueil manquent cruellement de convivialité. Je recommande cet hôtel pour un court séjour.
• BS

  Bill Seronko

  Jun 23, 2026
  3.0
  Staff was very friendly, breakfast above average. Our 2 bedroom room had a pretty strong odor, our bathroom was extremely small, using the lav or shower was not easy. A good amount of mildew on the bathroom ceiling. A lot of mildew in the exterior ice machine, black "stuff" floating in our kids cups and our coolers.
• AR

  Adam Rusch

  Jun 22, 2026
  4.0
  The suite was smaller than it looked online. It was very humid, and the bathroom was cramped. The pool was cold, but fun. The staff were kind and professional, and the breakfast was great! Very convenient to Rushmore and Crazy Horse monuments.
• PK

  Paul Kramer

  Jun 16, 2026
  1.0
  As a longtime Best Western Gold member with more than a decade of loyalty and dozens of stays, my experience at Best Western Buffalo Ridge Inn was extremely disappointing. I specifically reserved and confirmed a ground-floor ADA-accessible room with two beds because both my father and I are unable to carry luggage upstairs. On the day of arrival, after spending over an hour being bounced between the hotel and corporate customer service, I was informed that our reserved room had been given away. We were told our only option was an upstairs room requiring stairs, and that no refund would be provided. When we arrived, there were numerous unassigned rooms still available. The sole employee on duty insisted there were no remaining ground-floor rooms with two beds. However, another party in our group checked in after us and was immediately assigned exactly that type of room. Thankfully they switched rooms with us, though even that was met with resistance and attitude from the front desk. What bothered me most was not the mistake itself, but the complete lack of accountability, empathy, or apology. The only explanation offered was that the employee was "new." Accessibility accommodations are not optional conveniences—they are necessities for many travelers. After this experience, I no longer feel confident that Best Western Buffalo Ridge Inn takes the needs of guests with disabilities seriously. Unfortunately, after years of loyalty to the Best Western brand, I will be looking elsewhere for future stays.
• KB

  Kelli Broers

  Jun 11, 2026
  2.0
  We stayed in the rooms off the hallway next to the pool. The hallway was very poorly lit as was the room. Most of the outlets were very loose. The room looked like it had been cleaned, but the bathroom was disgusting. Whoever painted last had painted copious amounts of hair into the wall (see photos) and the grout between the tub and floor was filthy. Service is rated poor because the "hot" food at breakfast was luke warm or cold. Either the employees weren't heating it properly or the serving plates weren't set high enough. Breakfast selection was also poor.