ET
Erika Thibeau
Jun 29, 2026
Do not stay here. The hotel was dirty, had a roach problem, unfriendly staff, and severe humidity issues.
Upon entering our standard room, we were greeted by a standing dehumidifier, and the water reservoir was completely full. My husband emptied it, but by the next morning it was full again. Later, we noticed cobwebs on the light fixture and hair on the floor, sink, bathroom, and even the bedding. The floor also became so damp overnight that it felt slippery, and I had to put my shoes on immediately.
The shower had good hot water, and the room itself was quiet, which are the only positives I can mention.
The following morning, we found two small cockroaches crawling from the bed area toward the dusty TV cabinet. On our way out, I told the employee who had checked us in the night before that we had found roaches. His response was simply, “Yes, I know. It’s a problem we’re working on.”
When I checked out, a polite young woman was at the front desk along with an older gentleman who appeared to be the manager. I explained our experience and showed them a photo of one of the bugs. The gentleman immediately insisted it was a palmetto bug and said they are common in the South. I’ve lived in Florida for over ten years and know the difference, but regardless of what you call it, it shouldn’t be in a hotel room—especially after another employee had already admitted there was an ongoing problem. He also blamed the excessive humidity on South Carolina rather than addressing the condition of the room. He was dismissive, rude, and took no responsibility for the situation.
Because of this experience and the way management handled our concerns, I would not stay at this or any other Best Western again, and I would encourage others to look elsewhere. Save your money.