Best Western Garden Villa Inn

Reviews

• JS

  January Stephens

  6 days ago
  1.0
  Best western has been my go to!! But how ever, this stay at this best western has been the most disgusting, horrible, stay that i have ever had in my lifetime!!! We reserved rooms for a wedding and some of the guest came in on a Wednesday and left on a Saturday. Their rooms were never serviced in any way no clean linens, towels, nothing. Wow theirs 2 adults 3 kids for 3 days and no clean towels gross!! The floor in the rooms were so gross and dirty kids had to play on the bed after bath cause u would have to wash mud of their feet before bed again.. then you get a kitchen room where you can prep items for the wedding ( ir they know we were their for wedding booked mnths ahead) in that room and you pay over 300.00 for 2 nights and you get a non working dish washer, garbage disposal don't work, sink fills up with water dnt drain front desk says well at least you have 1 side that works!! Coffee pot don't work, no kitchen towels, drawers in fridge you have to force open. Air conditioner you have to trip the test box on plug in for it to work for 5 to 10 min no working lights in hallway. You have to take a shower bath how disgusting cause your feet are like mud cause the floor arnt clean!! I will never stay here again and i will make sure everyone i know that goes to roseburg don't go to best western!! The only clean thing about this best western was the swimming pool.. you can walk across the parking lot and have cleaner feet then walking in your room... If I could give a negative review number it would be a negative 5.. To top it all off they wanted to give one group of ours that checked in a room that was dirty!! They hadn't even cleaned from the previous people. How rude we had to tell them no!! The room isnt ready!!
• LD

  Loretta David

  May 10, 2026
  2.0
  Their internet was down and we had to check out which really sucked because we like the room...
• LD

  Leona Darlene

  May 5, 2026
  1.0
  This place could use some cleaning… 🧹 the headboard is dirty, there is a lot of cobwebs and dust? Don’t get me started on the floors 🤦🏼‍♀️
• LW

  Lynne Wainfan

  Apr 19, 2026
  5.0
  It's the little touches that make this place extraordinary-a goodie bag and warm soup when you check in, a full breakfast including real plates, real eggs sausage, bacon, and even a bottle of everything mix you can sprinkle on your bagel. Well done.
• HO

  Henry Ohana

  Apr 18, 2026
  5.0
  What a welcome relief this Best Western was! On the road, looking to for a decent place to lay our weary heads when we found this place. Entering the lobby, the room was filled with the sweet smell of just baked cookies. Sure enough, there on the counter were warm cookies for the taking. Service throughout was friendly and accommodating. The room was clean and comfortable and mini fridge was large! The only downside was the water pressure in the shower - pretty weak. Breakfast the next morning had something for everyone: waffles, scrambled eggs, potatoes, sausage, yogurt, cold cereal, and fruit. Again, the woman in charge was very friendly and kept everything refilled. We weren’t there during the summer season, but the pool area looked nice and I’m sure a welcome reprieve on a hot summer day.