SureStay by Best Western Fernley

Bewertungen

• YN

  You cant handle my name!

  5 days ago
  1.0
  worst hotel ive ever stayed in, my room smelled so much like a dead body that i looked to see if i could find blood stains, the food was absolutely terrible and made me sick to my stomach, a homeless person stole my door dash which i ordered just so i could get some decent food, and somehow none of that was even the worst part. the worst part was the staff who were not helpful, mean, and smelled like they have never seen water before in their lives. like its the kind of staff that you never want to leave your hotel room out of fear of one of them stealing all your stuff. in all honestly im starting to think the food and smell are so bad just so you have to leave so they can do just that.
• MO

  Melissa Opper

  Jun 29, 2026
  1.0
  DO NOT STAY HERE. I’d give zero if I could Seems they are on a strict budget because the lady lost her mind over a small plate of powdered eggs. We were in the area for a funeral. Hotel was filthy, almost as filthy as the attitudes of the employees. I travel a lot for work and will make it a point to NEVER stay at a best western again. Shame on all of you who work there.
• RJ

  Richard Dansereau Jr

  Jun 18, 2026
  1.0
  Front desk lady was rude. We (grandkids and I) were kicked out of the pool, because "that's the rules". Rooms were VERY clean. Cleaning crew did a great job! Again,check in gal was rude. Also, leaving hotel was a pain. Everything we wanted to go to was left turn but had to go down a block, u turn and go back around.
• RS

  Ruth Schmidt

  Jun 14, 2026
  2.0
  No television - they said it was being worked on & 4 days later, still nothing. They don't clean the rooms unless you make an appt. Shower very difficult to work. In dire need of upgrades.
• CC

  Caleb Child

  May 31, 2026
  5.0
  I stay in the Reno area twice a week for work, and the only hotel I like more is the Atlantis. The staff is some of the friendliest I have seen in any hotel! The free breakfast is better than most hotels; easily in the top three I've seen in Northern Nevada, and certainly the best for this price range. And to top it all off, it's close enough to walk to the Walmart if I need something, (which I have done.) If you're in a utility vehicle or box truck, you can park at the Walmart if the hotel lot gets full. (Plenty of parking for normal cars.)