Best Western Premier NYC Gateway Hotel

Bewertungen

• JT

  Juan Torrealba

  Oct 6, 2026
  2.0
  DO NOT STAY HERE IF YOU CAN'T STAND OR TOLERATE noise from the upper floor. I CAN'T SLEEP, couldn't sleep last night, today is our last night here and THIS IS incredible you hear every step every thing the other person from the upper floor drops. THE LACK OF INSULATION IS NON-SENSE.
• KC

  Kennesha Coplins

  Oct 4, 2026
  1.0
  Don’t book here they are stealing guest 100$ incidentals hold When I check out I ask the lady for a receipt she never email my receipt So I called today Oct 4 at 2am in the morning requesting my receipt I see a smoking fee for $100 going say I was smoking in the room mind you I have my 3 year old daughter and 11 year old son why would u be smoking in the room the guy email my receipt on the paper it says no edvience was found strong sm you can not charge some one a smoking fee if you don’t have no evidence that someone was smoking in the room a smell linger on to people clothes all the times , they are stealing guest incidentals hold lieing saying someone smoke and nobody never smoked in that room I will be contacting my lawyer if I don’t get my money back rl
• HM

  Holly Mann

  Oct 3, 2026
  1.0
  This place sucks as far as service is booked room on line and they wouldnt honor it. They were price gouging,they more than doubled the price because concert was in town. Had conformation and pin# , they wouldnt honor. They also wanted you to pay for breakfast, No water or coffee avaiable either. Dont waste your money or time Dishonest!!!!
• LW

  Life's Essence Wellness

  Oct 2, 2026
  5.0
  Excelente ubicación, atención, Brisa nos atendió Espectacular la felicito, educada y miy servicial y Habla español. Las habitaciones superrrrr limpias, todo muy cerca, el shopping, Walmart, absolutamente TODO, el minibus solo $4.00 x persona y te lleva hasta la 42 st de Manhattan y al regreso es hasta las 12.00 de la noche pasa cada 10' mts. El hotel Es silencioso y muy bien cuidado muy moderno. El desayuno no está incluido pero los precios son razonables y muy completos, el estacionamiento es techado amplio y es gratis.Lo recomiendo 💯 % gracias 💫💜
• AE

  Amira Elhariry

  Oct 2, 2026
  1.0
  I sent before i reached the hotel that we are a family that are coming from a ten hour drive and we would like to have an early check-in and i will pay for it. When we reached the hotel, the reception girl said there are no clean rooms but she will get us one as soon as possible. We kept waiting in the reception right in front of her for almost an hour. A group of 6-7 boys came to check-in and to my surprise she handed them keys to their rooms. Her colleague a guy with a beard, also got one couple a room. I went to that guy and asked him why i am kept waiting while you just gave out keys to at least 4 rooms for people who came after me. He claimed saying maybe they had different types than your room! 🤔 Then he told me he will check with housekeeing and see how much time left. However, to my surprise, as soon as he called the housekeeping he found an empty room! Mind you, I have two kids and I offered to pay extra for early check-in and I was waiting infront of them, looking me on my eye but giving rooms to other people. Also, my booking with expedia mentioned a VIP access, however, I had the worst experience, a back-view room and no breakfast. So, where is the VIP access! My check-in was today 10-1