Best Western Plus Westgate Inn & Suites

Bewertungen

• DS

  Daniel Smith

  1 day ago
  4.0
  Recent stay for a soccer tournament. Hotel was clean. Staff was very helpful and extremely friendly. Breakfast offering was diverse and good quality, far better than most "free" hotel breakfasts. Good value. I would recommend.
• MD

  Marie DB

  1 day ago
  5.0
  One of the best Best Westerns I've ever stayed at. I have another ill stay at and I love the staff there but this place as a hotel atmosphere and area is nicer and staff seem nice.
• MP

  Morgan Price

  Sep 28, 2026
  5.0
  We had a horrible experience at an airbnb & were stranded with no place to stay at 2 in the morning!! We found best western online & ended up paying more than $100 less to stay here vs. the airbnb & it was a better location!! With it already being such a good deal we were more than pleased! Then we realized this place was more than just a good deal! Andrew at the front desk was so accommodating from beginning to end! Answered every question we had & also made us feel at home! He was so friendly! This place was also exceptionally clean. Their complimentary breakfast is a plus, as well! I would 10/10 recommend staying here, as this is the place of choice for our next wilmington stay as well :)
• CP

  Christopher Porter

  Sep 9, 2026
  2.0
  My last stay on Labor Day weekend of 2026 was as usual comfortable and relaxing . However , I was not pleased with my checkout process and the desk clerk , Megan , and her demeanor throughout my 3 night stay . She greeted me by my first name on day one and I had to read her name tag to recall her name . That's fine whatever but , as someone representing a corporate franchise , I believe the proper etiquette is to always refer to someone by Mr. or Mrs.(Last name ) and that wasn't the case until it was time to checkout . Upon my checkout time , I went to the front desk , stated I was checking out and I would like to retrieve my cash deposit . Megan stated she would have the housekeeper check the room and when she heard back , she'd give me my deposit . After 10 minutes or so of standing at the front desk , I asked her what the hold up was and that my vehicle was running and I had other places to be . She said , maybe you should turn your vehicle off and as soon as my housekeeper gets back to her , she would let me know . I bluntly said , you could've went and checked yourself by now to which she responded by calling the housekeeper and said , Mr. Porter is being aggressive , could you please check the room so he can go . I wasn't being aggressive , I simply stated that I had other things to do and this was taking longer than it usually does upon check out . I honestly felt like I was being gaslighted and that my time wasn't important and neither were her manners . I definetly recommend to be careful with your words and to allow yourself ample time for checkout if paying a cash deposit when Megan is at the desk . Other than that , there were some small issues as far as the cleanliness of the tile in the showers and stains on the ottomans in the rooms and the quality of the appetizers being sold at the bar but , nothing that can't be improved . I've stayed here many times and this is the first time I felt a little belittled and as if my time revolved around their schedule . It won't stop me from staying here again because it is a nice , clean and comfortable hotel . I just want others who may be on a time crunch or who expect proper manners and etiquette to be aware that you may be in for a surprise with this employee .
• BD

  Brianna D

  Sep 8, 2026
  5.0
  1000/10 ! I had such a wonderful stay here; from the moment I arrived, the service was incredibly welcoming & accommodating. I especially want to recognize Megan & Andrew at the front desk. They were absolutely amazing when I was checking in & checking out; They were friendly, helpful, and gave me great recommendations & ideas for places to visit while I was in the city. I really appreciate how welcoming they made me feel. I was also able to check in a little early, which was especially appreciated since it was Labor Day weekend & I traveled from out of town. The room was clean & comfortable (shoutout to our housekeeper Tiffany), & the hallways, common areas, & the rest of the property were all very well maintained. The breakfast was great and had a lot of options, so there was something for everyone. One of my favorite amenities was the 24-hour coffee and tea service — that was such a nice touch! The hot tub was actually nice and hot, and the outdoor pool wasn’t freezing, which I loved. It did storm while I was there, so an indoor pool & hot tub would have been ideal, but honestly, the outdoor pool & hot tub were still great. The location is also excellent. There are multiple stores, gas stations, and restaurants surrounding the hotel, so everything I needed was conveniently nearby. If I had to mention one tiny thing, it would be that there wasn’t a phone charging plug-in on both sides of the bed — there was only one. But honestly, that is barely even a complaint & certainly wouldn’t stop me from staying here again. Overall, I had a great experience and felt genuinely welcomed during my stay. I will definitely be back! And Megan, Andrew, and Jennifer too — thank you for making my stay even better! ❤️