Best Western Port Huron Blue Water Bridge

Bewertungen

• KK

  Kola

  Aug 26, 2026
  1.0
  My family and I stayed here, and it was possibly the worst hotel experience we have ever had. The property was extremely dated, had a horrible smell throughout and felt dirty and neglected. The room shown when we booked clearly included a sofa, but our room did not have one. When we raised the issue, our concern was dismissed and no effort was made to resolve it. There was no mirror in the bathroom, the elevator could take up to 5 minutes, and the internet stopped working at approximately 9:00 p.m. and remained unavailable until the following morning. We were so uncomfortable that we cut our U.S. trip short and returned to Canada a day early. When we advised the hotel that we were leaving early, no concern was shown and no one asked why. This property urgently needs a complete renovation, deep cleaning, elevator maintenance and improved customer service. After this experience, I have lost confidence in the Best Western brand and will not stay at another Best Western property. The only positive part of our stay was the lady who checked us in, who was genuinely nice, friendly and welcoming.
• KS

  Katie Schambre

  Aug 25, 2026
  5.0
  It's hard to put into words how great this business is. The staff beyond helpful, polite, friendly, always smiling. Beds are super comfortable, absolutely love the coffee machine. The Mananger was very helpful at accommodating myself and my children for an extended stay which she didn't have to do.. The staff makes the hotel feel like family. It's comfortable and clean. They go above and beyond. Their maintenance guy went out of his way to help me secure my license plate to my car, and air up my tires also providing all the tools and hardware, so I didn't have to go to the store. This will always be my go-to for over night or long stays.
• CM

  Chelsea M

  Aug 14, 2026
  3.0
  Staff were friendly. The room had an odd odor and the sink wasn’t draining properly. Bedding/room was nice. Refrigerator and microwave in the room. Mattresses are a little too firm for my liking but not horrible. Breakfast was decent; offering choices of scrambled eggs, sausage, potatoes, waffle maker, yogurt, juice, and more. Bread/muffin selection and fruit were gone by/before 9am (breakfast served until 10am). Elevator is sketchy; extremely slow and there’s a loud clunk when you go down to the first floor. Disappointed choosing “river view” because you cannot see anything from the 2nd floor with the trees. Pool area appeared dungy but we didn’t use it. You can walk/drive across the street to Cracker Barrel. Overall, it seemed worth the price considering most other comparable hotels nearby are more expensive.
• EL

  Elizabeth Ling (Liz)

  Jul 30, 2026
  1.0
  I rarely leave reviews, but this one feels necessary. We paid around nine hundred dollars for two rooms for three days, and the condition of the hotel was unacceptable for the price. When we checked in, the front desk attendant told us the employee who handled my reservation back in May had overbooked the king rooms I reserved. The attendant acknowledged that the mistake was the fault of the person who took the reservation and apologized, but it was frustrating to hear our reservation had been put at risk because of an internal error. I specifically booked a king room with a soaking tub for both rooms, and my room (201) tub had excessive, sloppy caulking that made it look poorly maintained. I wasn’t comfortable using it. If I had known, I would have booked somewhere else entirely. The rest of the hotel was no better. Hallway carpets had debris scattered through them, including what appeared to be fingernail clippings. Inside the room, there was stained furniture, dirty outlets, deteriorating caulking around the sink, and what appeared to be mold in the shower. What bothered me most was the carpet. It felt damp underfoot, and by the end of the day, the bottoms of my white socks were black from just walking around the room. I ended up wearing shoes the entire time inside, which is gross. For what we paid, this was incredibly disappointing. Cleanliness and basic maintenance are the bare minimum, and this hotel fell far short. I won’t stay here again, and I can’t recommend it to anyone expecting a clean, well-maintained place to stay!
• AS

  Amelia Solis

  Jul 23, 2026
  3.0
  Staff was friendly and attentive but unfortunately it didn't make up for the issues during our stay. We chose not to use the pool, it is in severe need of maintenance and a deep clean. There was a piercing on one of the tables and a clump of hair, there was loose debris of the painted liner on the bottom (a lot of it) and what stopped us from even getting in was a big brown smear that could've been human excrement on the pool bottom. Very unpleasant. The room was ok, we had a toilet that wasn't clean on the outside by the wall but the bedding and everything else seemed fine. We were just disappointed that one of the main amenities we wanted on our trip was unusable.