Safelite AutoGlass

Bewertungen

• CM

  Catherine Maitland

  Aug 26, 2026
  5.0
  The service technician was on time, very professional and friendly took time to explain the process of replacing the windshield and completed the job on time. I would recommend Safelite to anyone great work.
• RZ

  Ronnie Zander

  Aug 23, 2026
  1.0
  I had my windshield replaced the technician was actually very friendly. However, after the installation, I got into my car and the rearview mirror was very loose and sloppy. I drove to the store on 23 mile and spoke with the so-called manager. I was told a new windshield was being ordered. After waiting for a month for a phone call that the windshield was in I finally called Safelite and an installer was scheduled to come out. No new windshield the installer tried to adjust the mirror and fix it, it’s still not like it was before they changed the windshield. I would definitely not recommend this Safelite. I don’t appreciate being lied to, and I definitely don’t appreciate waiting over a month when the installer could’ve came out the next day since a new windshield was never even ordered. Save your frustrations and go somewhere with real customer service.
• RA

  Robert W. Anderson

  Aug 9, 2026
  5.0
  Kwenton (I hope I got right), was great. He gave me a call tellung me he was finishing up another job. And I was next. He arrived shortly there after. And was great representative for your company. He was obviously knowledgeable. And friendly and out-going. All he needed from me was to move my car to a more open area where he could work and my keys. The job was done faster then I expected. My car was in the same condition I gave it to him. Except now I had a clean windshield. And all the stickers that needed to moved were in place on the new windshield. If this happens to me again I hope to see Kwenton again. Or somone as good as he is.
• KG

  ken gorinski

  Aug 2, 2026
  5.0
  This was something I worried about a lot thought it would be overly expensive and being an older car much more difficult to complete I was wrong booking was awesome and easy while Joshlin made the job look easy I could tell he knew what he was doing and he was trained well the job was completely done in about an hour total Satisfaction so if you are a older person like me 72 don’t put it off call and get it done thanks Ken Gorinski
• JJ

  Joseph

  Jul 26, 2026
  1.0
  Customer service in my experience was a COMPLETE FAIL due to the inefficiency of the e-scheduling. I went through the process and e-prompts. One of the last prompts was "waiting for your insurance authorization". A few minutes later the prompt came back indicating that I was authorized and provided a service date to drop off my car. When I dropped it off, I was told by the store manager that they hadn't received authorization from my insurance company! The manager gave me an 800 number to follow-up. I was on the phone with the insurance rep for about an hour. He looked into the situation and said that I should have been approved. However, when trying to contact the office he could not get anyone to answer the phone!! Finally he found an email for the manager and asked him to call me to let me know I was good to go. I didn't receive that call, but did receive a call later in the day saying my windshield had been replaced. I picked up the car and paid my deductible with a credit card. The next day I am contacted again saying that i needed to come in an pay my deductible because it hadn't gone through the first time! Maybe this experience is a result of too much AI these days, but Safelite e-scheduling and service was about as frustrating as it can get. Good luck to anyone else who needs to take their car in for a windshield replacement. You will need it!