Best Western Plus Best WesternI Airport Hotel - Arundel Mills

Bewertungen

• NP

  Nichelle Pratt

  2 days ago
  3.0
  The hotel website is false advertisement the pictures of the restaurant are not at the actual hotel they used the pictures from the restaurant next to them and the restaurant was not even opened the pool and the fitness area are in the same area I think it should be separate for more privacy this is just a regular hotel nothing outstanding
• JH

  James H

  4 days ago
  1.0
  On arrival, front desk employee was looking down doing something on desk. I waited for eye contact. After a minute or 2, employee looked up and said, 'are you ready yet?'. Definitely should have done a little better. During check in, employee made no comment about my BW Diamond status (every other BW I stay at does acknowledge my Diamond status and offers me welcome snacks.) They gave me a room about 2' from large outside garbage can and about 12' from where shuttle loads and unloading. Noises were constant but shuttle noises started little before 5am daily. Also, plenty of noises all hours from guests arriving, driving up, and unloading. Overnight employee was polite and very competent. This experience makes me concerned about staying at other BWs despite what the ratings might say. I have a few BWs that I frequent. This experience makes me hesitant about New ones.
• DD

  Donna

  Jun 27, 2026
  2.0
  Last night they had several teams of children’s soccer players staying at the hotel. I could not get any good sleep last night. They woke me up really early this morning. I super regret booking this hotel as I could’ve just got one for $50 more a night and had a much better stay like my coworkers is currently having do not stay at this airport hotel it’s terrible rooms looks like they have not been updated since early 2000’s. Terrible stay. i’m at the bottom floor and some guy has parked in front of my room and honked his horn every single time he parks keep in mind. He probably does this every morning and every night do not stay at this hotel.
• KR

  Kim Rahn

  Jun 26, 2026
  2.0
  For a last minute emergency booking it was a decent hotel close to the airport. We arrived late and had an accessible 1 king bed room for myself husband and 3 year old. However, we did encounter a few spiders when we first got into the room giving me big anxiety through the night, the room was super humid and the air conditioner made a banging sound all night making it difficult to sleep. Considering the short stay and turn around not worth asking to move rooms, but didn’t lend to a nice sleep either.
• AS

  Artur St

  Jun 19, 2026
  1.0
  This was, without question, one of the worst hotel experiences my family and I have ever had. The problems started immediately. The refrigerator in our room was broken, and despite reporting it, nobody came to fix it during our stay. I eventually repaired it myself. The windows were so dirty that it was difficult to see outside. The swimming pool, which was one of the main reasons we chose this hotel for our children, was either overcrowded, dirty, or closed for most of our stay. After a children's party, the water remained dirty, toys were scattered around the area, and no effort seemed to be made to restore the facility to an acceptable condition. The breakfast was extremely disappointing, the room amenities were inadequate, and basic guest requests were treated as an inconvenience rather than a normal part of hospitality. However, the worst part of the experience was not the condition of the hotel—it was the behavior of the staff. When I politely asked about the pool and why it was still closed well after the stated opening time, I was met with hostility, disrespect, and threats. A receptionist told us that if we did not like the hotel, we could leave. She further stated that if we continued to complain, she would throw us out of the hotel. Being threatened with removal from the property while traveling with children simply because I raised legitimate concerns is completely unacceptable. The situation escalated to the point where a manager later informed us that we were expected to leave the hotel immediately because I had allegedly been rude to the receptionist. When I requested that they review security footage, review my own recording of the conversation, and speak with witnesses who were present in the lobby, the matter was suddenly dropped. What I experienced was a combination of dishonesty, incompetence, poor management, and deeply unprofessional behavior toward paying guests. No guest should be insulted, threatened, or treated with contempt for asking reasonable questions about advertised amenities. The most frustrating part is that this could actually be a decent hotel. With proper maintenance, competent management, and staff who understand basic customer service, it could provide a pleasant stay. Instead, the behavior of the employees completely overshadowed any positive aspects of the property. I travel frequently and have stayed in hotels around the world. I have never before encountered staff who were so quick to threaten guests rather than solve problems. I cannot recommend this hotel to anyone. If you value professionalism, honesty, and respectful treatment, look elsewhere.