Best Western Shepherdsville

Bewertungen

• MP

  Mellisa Pedersen

  4 days ago
  5.0
  We stayed the weekend when our AC went out in our house. All the staff was friendly and nice. Big shout out to the lady working Sunday morning. My pup loved her ❤️ she was so sweet. We didn't eat breakfast but it did seem like they had a variety. I did enjoy their coffee, probably one of the best cups I had from a hotel (I drink my coffee black) room was clean, bed was wonderful. Definitely recommend/ stay here again. If you're looking for a place to eat, check out Denny's right behind them
• VD

  Vicki Doebelin

  Jul 1, 2026
  4.0
  Breakfast could have a little upgrade. You do have enough to pick from.
• KS

  Kaust Shroff

  Jun 29, 2026
  3.0
  Throughly unimpressed with the rooms. Rooms are outdated, with no privacy, and VERY SMALL bathrooms. Beds are nice and staff is pleasant. The pictures on the website are overhyped and do NOT indicate deterioration and old vaneer of the hotel. It is has been updated but the work is shoddy. I wouldn't come back here specifically for the room quality and amenities. Worth spending anorther 20 to 30 more a night for many better hotels in the area.
• DK

  Daphne Kennedy

  May 8, 2026
  1.0
  I stayed for two nights with a friend and we split the nights. BW charged me for three. nights and charged my friend for one. BW refunded me one night, but refuses to refund me for the second night. I spoke to GM Carrie Peters who promises to refund me and promises to return my calls but to date hasn't refunded me nor returned my calls. I called since she hasn't called me and she has given me 3 different excuses as to why she can't refund me: 1) She can't get ahold of BW's IT Dept 2) She's been trying to get ahold of my credit card co (HUH?) 3) There's a glitch in their system. GM Peters hung up on me during our call which was extremely rude and unprofessional. Ms. Peters was able to refund me for one night with no problem but now all the sudden there's a "glitch" and she can't refund me for the second night without contacting IT. Apparently BW IT is never open because this has been an issue since May 1 and she claims she "can't get ahold of IT". Today is May 8 and on May 7 Ms. Peters promised to refund me on May 8 and she promised to call me on May 8: No call and no refund. This is extremely disappointing. BW owes me $243.87 and I just want my refund. :( I am a travel influencer and have traveled the world and this is the worst hotel experience I have ever had.
• WC

  World Conquerer

  Apr 23, 2026
  5.0
  I stay here quite often passing through for work. Always clean, always friendly, and always comfortable. It's easy to get to and far enough out of Louisville to be quiet and not as busy but still close enough to not be a burden. Remodeling right now and it will only get better..