SureStay by Best Western Ottawa

Reviews

• BR

  Benjamin Riddell

  May 1, 2026
  1.0
  This hotel appears to have been recently acquired by best Western. The prior owner was more than likely a private motel owner. Building is very old and rundown, peeling paint everywhere cobwebs poor water pressure took 10 minutes to get hot water out of the shower and then was inconsistent both days I was there. Looks like best Western threw a couple new light fixtures in the room and some vinyl peel and stick flooring, and slapped their name on it. TV was very small and very outdated bed was extremely uncomfortable. Bed was not a fixed properly to the headboard so it would slide around on the floor anytime you get in and out of the bed. Ice machine Ice machine was not working. I won’t stay here again. The only positive experience, was the evening front desk person named Jess, she was extremely helpful, courteous, and very apologetic about the ice machine being out of service.
• TS

  Tammy Steelmon

  May 1, 2026
  1.0
  Literally the worst hotel experience I have ever had. Alot of bugs. Had to move rooms in the middle of the night while traveling with children and handicapped person. New room door was broken and we were let in by management and never even given a key. Said maintenance would come fix it and give us a key and they never came. Literally slept with door chain as lock. Glad k9 sheriff's were staying there for a convention so I felt safe with them next door because this place was a hot mess otherwise.
• JF

  Jennifer Fortner

  Apr 18, 2026
  2.0
  Smells terrible. The walls and floor are filthy. Bed appears clean. We are usually very satisfied with Best Western hotels. We had to get a hotel last minute and this was available. Service was good. Location was adequate.
• JI

  James Irvin

  Apr 10, 2026
  5.0
  Great for it's price. Had a wonderful stay. And so close to so many things.
• RL

  R L

  Mar 29, 2026
  2.0
  Room smelled of mildew/mold to me. Sink drained very slow. Bed was on rollers when you sat down it it moved.