Best Western Indian Oak

Bewertungen

• SW

  sarah winoto

  4 days ago
  5.0
  The room is clean and the view is nice. They have good breakfast. My sister left her wallet(with a big amount of cash) by mistake and the housekeeper was honest to return the wallet back. The manager was so helpful also shipping back the wallet. When we got the wallet it had everything without nothing taken. Thank you so much for your honesty and being helpful.❤️
• MB

  Mary B

  Jun 27, 2026
  2.0
  We chose this hotel because of its location to Chesterton and the Dunes NP, Chesterton has a lovely downtown quaint area. My son had recommended this hotel because of all the rooms overlooking the lake, which this aspect is very nice. We were very disappointed in the cleanliness of this room upon arrival, the Kleenex dispensers, bath gel and shampoo were all empty. It was late so we did not ask anybody until the next day and housekeeping did fill them. The sliding shower door would not stay closed, I had to lean over and place to wash cloths at one side of the door to keep it closed, and when I did that, I noticed that the shower area between the two doors where they overlap when sliding was very dirty and moldy looking. The rooms aren’t clean and somebody’s not paying attention. My husband told a woman at the front desk the next morning, and she was very apologetic. Like I said, housekeeping, came to our room and filled the dispensers and everything but honestly, if I had had a customer complain about a room with this obvious lack of attention to it I would have had housekeeping spiff and tidy the room up a little bit more to try and make the customer happy. I loved the town of Chesterton, but I would not stay here again.
• JM

  Johnny Maz

  Jun 15, 2026
  5.0
  Great location with some great views over the lake. So glad I got a lake view room! There is an awesome white swan that visits along with tons of birds and other wild life. Extremely peaceful and calming hanging on the porch. All of the housekeepers are friendly along with all of those who work at the front desk. Had such an enjoyable experience that we added another night to our stay! Wish they had a hot tub but the pool is pretty large thankfully. Also within walking distance of a few restaurants and fast food options! And of course 10 minutes from the dunes!
• PJ

  Pierre Johnson

  Jun 13, 2026
  1.0
  I honestly have no idea how this place has 4 stars. At this point, I’m convinced some of the reviews were written by people whose last hotel experience was sleeping in a lawn shed. The rooms look clean from a distance, but that’s part of the magic trick. Once you actually spend time in them, you start noticing the mildew smell in the carpet and the overall feeling that housekeeping and maintenance may have quietly broken up years ago. The real adventure begins when you check the ice situation. There was visible mold inside the ice bucket, and mold all over the ice machine. After seeing that, I decided dehydration was the safer option because I didn’t want to imagine what the inside of the machine looked like. The only reason this review isn’t completely negative is because the front desk attendant was fantastic—friendly, professional, and genuinely helpful. Unfortunately, great customer service can only do so much when you’re fighting a losing battle against mold. If you’re looking for a hotel, I’d recommend bringing low expectations, a flashlight, and perhaps a hazmat suit. If you’re looking for a great front desk employee, they’ve got one of those.
• KA

  Kumaran Alagesan

  Jun 8, 2026
  4.0
  We’ve stayed here multiple times now, which probably says a lot on its own. Check-in and check-out have always been smooth and hassle-free. The rooms are spacious, the beds are comfortable, and we usually choose the lake view—which has never disappointed. Watching the sunset over the water is a great way to end the day. One of the things we really like is the location. It’s a short drive to Indiana Dunes State Park and the National Lakeshore, and there are plenty of restaurants, stores, and other conveniences nearby. Parking has always been easy as well. The rooms and bathrooms feel updated and were consistently clean. The front desk team and housekeeping staff have also been friendly and helpful every time we’ve stayed. A funny detail that may not be for everyone—but we actually enjoy hearing the trains in the distance at night. The occasional train horn somehow adds to the atmosphere rather than taking away from it. We also enjoyed the pool and appreciated having a gym with a good selection of equipment. That said, both areas could use a little refreshing—they have a lot of potential with some extra attention. Breakfast was decent overall, although adding a few more choices would make it even better. For the price, we’ve had consistently good experiences here and would gladly stay again whenever we’re back in the area.