Best Western Grant Park Hotel

Bewertungen

• LT

  L Toba

  Sep 29, 2026
  3.0
  Cons: -The main door and toilet door were broken a little bit here and there (in front & at the back, see attached photos). -The room and toilet looked quite dated and a bit dark. -Late check-out was not allowed. Pros: -comfy bed, not too hard and not too soft. - The young maintainance guy was helpful and tried his best to fix the problem in our room. - shower gel, shampoo & conditioner are included. - Good location with nice restaurants around, opposite to Grant Park, 15min ride to train station, etc. - the hotel has concierge area to keep luggage.
• HH

  Hayley Hampton

  Sep 26, 2026
  1.0
  ROACHES!!! We left in the middle of the night after seeing multiple German roaches of various ages in multiple areas of the room and coming out of vents. Thought we didn’t need to check the reviews as we have stayed here before and it would be fine but boy oh boy will we not repeat that mistake. And management please don’t try to say they were brought in by the people before us. This hotel has an obvious major infestation and the lack of cleanliness is only increasing the issue.
• RV

  Reymundo Valladares

  Sep 23, 2026
  1.0
  Very Disappointing Unfortunately, this room was extremely disappointing and looked nothing like what was advertised online. We honestly felt catfished by the website photos The overall condition of the room were unacceptable. We found and killed what appeared to be a cockroach as soon as we opened the door, there are tons cobwebs behind the AC unit, and the top of the headboard had a thick layer of dust that clearly had not been cleaned in quite some time The maintenance of the room was just as bad. Wallpaper was separating from the walls, paint was chipped and peeling near the ceiling, and several areas looked like they had been painted without even bothering to properly tape or prepare the surfaces. Panels meant to cover walls are improperly installed, leaving gaps and exposed areas of the wall and wiring. Even the smoke detector installation looked unfinished The doors and paintwork throughout the room looked extremely dated and institutional, almost like a prison style appearance rather than a hotel room. There were visible gaps, unfinished edges, poor touch-up work, dust, and signs that basic maintenance has been neglected, too include elevator missing bolts for panel Thank you for the response, but I want to clarify that this was not simply a matter of my “expectations.” These are basic standards of cleanliness, maintenance, and upkeep that any paying guest should reasonably expect If a hotel has housekeeping staff, rooms should be thoroughly cleaned and inspected before being assigned to guests. Finding a cockroach in the room is also a legitimate concern and should prompt proper pestccontrol treatment and inspection, especially because seeing one can indicate there may be others The dust buildup, cobwebs, exposed wiring, damaged or poorly fitted panels, peeling wallpaper, chipped paint, and other maintenance issues shown in my photos did not appear to be problems that developed overnight. They reflect a lack of routine inspection, follow upand preventative maintenance This is bigger than simply blaming housekeeping or maintenance. Management has a responsibility to verify that work is being completed and that rooms meet an acceptable standard before guests are placed in them. Without that accountability, the same problems will continue
• JL

  Jessica H Lee

  Sep 19, 2026
  1.0
  The room had several issues. The bathroom was clogged, there was a strong urine-like smell, and there were stains on the floor next to the toilet. I was given a new room( i wanted cancel and go to different hotel but they said they cannot cancel or refund since my reservation is pre-paid with 3rd party so if I want to do that I need to contact where I made a reservation) but unfortunately, that second room also had problems. It smelled like smoke, and the AC was not working properly even though it was summer. I called the front desk and reported the issues, and they said they would send security to fix the AC. I’m not sure why security was sent instead of maintenance, but no one came, and there was no follow-up. I wanted to cancel my stay and get a refund so I could stay at a different hotel, but I was told that a refund was not possible. I paid almost $300 for one night, and unfortunately, I did not feel that the stay was worth the price. I would rather pay more and stay somewhere else. Very disappointing experience overall. I had seen the bad reviews before booking, but I decided to ignore them. Unfortunately, they turned out to be true. The location was not bad and the staff was nice—that was about it.
• CF

  Chloe Falkner

  Sep 17, 2026
  1.0
  I am writing to express my disappointment with my recent stay at your hotel. Given the price we paid, we expected a significantly higher standard of service and cleanliness. Upon arriving, the room was noticeably dirty. The mirrors had clearly not been cleaned, with handprints and dirt covering them. In the bathroom, we found hair, dust, and a pen underneath the sink, which made us question whether the room had been properly cleaned at all before our arrival. There were also multiple insects in both the bedroom and bathroom, which was particularly concerning. We also experienced difficulties when attempting to extend our stay by one night. The staff were unhelpful and required us to pay two separate booking deposits. We were also required to check out and then check back in during our stay, which was very inconvenient and unnecessary. Additionally, the soap and shampoo dispensers in our bathroom were empty. The communal bathroom was also poorly maintained, with neither of the stalls having functioning doors, which was both inconvenient and uncomfortable. Overall, we were extremely disappointed with the standard of the hotel and the level of service we received. After our stay, we found that there are several other hotels available for a similar price that offer a much higher standard of cleanliness, facilities, and service. Considering the amount we paid for our stay, I believe our experience fell well below what should reasonably be expected from a Best Western hotel.