Best Western Riverside Inn

Bewertungen

• GR

  Gloria Robinson

  Jun 25, 2026
  5.0
  We checked in late on the evening. Mary at the front desk was amazing. She gave us a room on the first floor. We took it because we all have pets, not with us. Also there was no elevator and the other room was upstairs. The room was clean. No pet hair. No pet smells. Very clean The price of the room was really good too!
• MB

  Marcea Boyd

  Jun 23, 2026
  3.0
  Only stayed for a night, but was disappointed in the breakfast. They had 2 buses pull up that night, so breakfast would be packed with lots of people. The staff was not prepared for this amount of people at one time. Ran out of alot of things on the breakfast buffet.
• TK

  Tammy Knight

  Jun 18, 2026
  5.0
  Nice, older hotel. Clean overall & had plenty of parking. The pool was clean, but is in serious need of more lounge chairs.
• PB

  Pam Bell

  Jun 17, 2026
  3.0
  Easy freeway access. The room was clean. Was happy there was no carpet in the rooms. Tub had some type of stains in the bottom. Hallway smelled musty. Front desk was polite. No bagels for breakfast.
• KK

  Kris

  Jun 3, 2026
  1.0
  TERRIBLE HOTEL!!!! I was extremely disappointed with my stay at the Best Western in Macon, GA. The hospitality was virtually nonexistent. The so called female “On- Property Manager” displayed poor attitudes, lacked professionalism, and made me feel more like an inconvenience than a valued guest. Customer service is a major part of the hotel experience, and unfortunately, this property fell far short of expectations. The condition of my room was equally disappointing. The quality and cleanliness were not what I expected from a reputable hotel brand. Attention to detail was clearly lacking, and it left me questioning how these issues were overlooked before the room was assigned to a guest. Another major issue was the overwhelming smell of cigarette smoke throughout parts of the property. The odor was extremely potent in both the hallways and my room and seemed to be seeping through the ventilation system. For anyone with asthma, respiratory sensitivities, or concerns about air quality, I would strongly caution against staying here. The smoke smell made the environment uncomfortable and difficult to tolerate. Overall, between the POOR customer service, disappointing room conditions, and persistent smoke odor, this was not a pleasant experience. I would NOT recommend this hotel and would NOT choose to stay here again.