SureStay by Best Western Helen Downtown

Reviews

• PK

  Patricia Knight

  2 days ago
  3.0
  We had a balcony, but the construction next door was loud and annoyingfrom the start. I tried to deal with it but it woke us up while we were trying to sleep in the next morning. The whirlpool is what I was looking forward to, but the jets didn't work...lame! So if it wasn't for all that 5 stars.
• SH

  Sara Hooper

  5 days ago
  5.0
  Location is perfect. Short 5 minute walk from most shops. Front desk was very kind and quick. Room was ready way before our check-in time which we appreciate. Rooms are very clean! We got a king bed with fireplace, spa tub and balcony. Balcony was overlooking the construction on the hotels right side. Not the hotel's fault, though. There are a lot of settling and creaky floor noises throughout the night, so be prepared if you have trouble sleeping/wake up easily. Overall we had a wonderful stay. If we stayed in Helen again, we would stay here.
• AJ

  A Jaynes

  May 10, 2026
  5.0
  Super clean and walking distance to town. The packaged breakfast was good, pastries, microwave biscuits, cereal, toaster waffles. But if you want a bigger breakfast they are walking distance to Huddle House
• DB

  durell barber

  May 8, 2026
  5.0
  Exceptionally great service. Had a great stay.
• PO

  Peggy Ohar

  Apr 7, 2026
  1.0
  I put my reservations in. I put in that I would like a floor level room and a walk-in shower, I have issues with my legs and it’s hard for me to get in and out of a bathtub. So upon check In I asked the girl at the desk if they sell my note that I put in on my reservations that I needed a walk-in shower and a first floor level room because they do not have an elevator and I told her I have leg issues the manager, or somebody was there and she was kind of rude saying that they could not give me a walk-in shower. She said they didn’t have any. They only have tub showers here, which is a lie. They don’t com accommodate people with disabilities very well at this hotel and it’s very upsetting. The shower was very slick. I will never ever stay here again. First stop I don’t like being lied to and second of all they could have accommodated me and gave me what I asked for. I paid money for This room I should get what I asked for. Anyone that is staying at this hotel please call before you make a reservation. I am so mad