Best Western Plus Atlanta Airport-East

Reviews

• TT

  tay

  4 days ago
  2.0
  We stayed here for 3 nights during a trip to Atlanta. The location is convenient since it’s right by the airport and highway, making it easy to get around, and the area seemed fairly safe. The AC worked well, the TV had lots of viewing options, and the renovated room had a good amount of bathroom counter space. Most of the front desk staff were kind and helpful throughout our stay. Parking is $10/night. The beds were comfortable. That said, there were several issues. We had a late check-in and the front desk employee actually fell asleep while checking us in. The room looked renovated but was not very clean, the sheets had stains, there was something splashed on the wall, and the desk was stained as well. We also had to plug in the mini fridge ourselves when we arrived. Housekeeping only came during limited hours that happened to be while we were in the room, so our room was never cleaned during the stay. The bathroom also didn’t have an overhead fan. Our balcony only had a blackout curtain so in order to let in light there was no privacy curtain. Breakfast was underwhelming but the dining area was nice. Overall, it’s probably fine for a quick overnight stay or airport layover, but I wouldn’t recommend it for a longer trip to Atlanta.
• CS

  Client Services

  6 days ago
  5.0
  The clerk that check me in was amazing! The new remolding to the hotel was complimented by the well dress night desk assistant. She was polite and just had a willingness to assist attitude. The hotel looks great and the staff complimented it on Saturday night and Sunday morning 5/16-17th.
• SS

  S

  May 17, 2026
  4.0
  Room was great for the price. Airport noise didn't bother me either. No knocks before checkout which is always nice. Rooms do have balcony access, but they are pushing no smoking on the balconies, which is silly, so 4 stars instead of 5.
• BG

  Belen Martinez Gil

  May 2, 2026
  2.0
  Hotel is falling apart. We were so surprised as soon as we arrived- especially because reviews were positive and now I’m sure it’s just a fake reviews. This hotel should be a 2 star hotel- very very basic, with dirty drapes, dirty rug and literally a lobby that shows how little they care as they must clearly just get guests sent from airlines and not because people are actually choosing this place. I do wonder if all the airport hotels are this bad and it’s just the standard here.
• NH

  Norman Herrin

  Apr 14, 2026
  1.0
  Yes, I'm the same person who left a 5 star review just two weeks ago during the outbound leg of our international travel. It's amazing what a difference 2 weeks can make, all because of one individual who demonstrated the true lack of reliability of this hotel. So, pay attention to what previous reviewer 'no name' also just wrote days ago regarding hotel employees. Here are the facts, followed by a strong recommendation: From north Florida we had driven to Atlanta to get a direct flight overseas. So, we needed to return to Atlanta to retrieve our car, have an overnight stay, and supposedly drive home the next day. When our multi-leg return flights became delayed, I responsibly called the hotel earlier that day from another airport to say we would not be arriving until 1 am. We were given the logical advice that it's no problem, because we have a confirmed reservation, including that it is a non-refundable, pre paid commitment. Also, a note was supposedly added to our reservation notes so that "Deondre" (black male, probably in his 20s) would see it during the night shift. After a 23 hour total flying experience, we arrived at the hotel around 1 am. Deondre checked my wife in while I was parking the car. We should have known this reservation was going to be miserable when (1) there was a line of travelers at the desk who had apparently just experienced flight issues and suddenly needed a room and (2) Deondre gave us a key to an occupied room where we quickly closed the door after seeing lights on and an ironing board set up when glancing into the room. When we returned to the desk, Deondre said they had no more rooms due to the sudden, unexpected arrival of many walk-in customers. What? When I reminded him we had properly made reservations, he said it didn't matter. During our exchange, he became very dismissive, flippant and told me we "apparently didn't understand how hotels work". Yes we do, we use hotels monthly and have never, ever experienced this. In politely making my case for needing a room that we truly reserved, he said I was a distraction while he needed to check in the rest of the line (into a hotel that he said is supposedly 100% occupied at this very moment? Yes, people were getting rooms, including one that should have been ours?) Deondre never offered even an apology and lacked the customer skills we experienced just two weeks ago. But he is the true face of the hotel. So, we walked out to our car at 1 am and started our 5 hour drive to North Florida, extending our total trip into 29 hours. We had no reservations elsewhere so we had little choice. Recommendation: Avoid this hotel at all costs. Your reservation means absolutely nothing and if there's the occasional airline glitch for others, the walk-in customers will be given all rooms, first come first served. This is a reflection of not only a careless, lazy employee named Deondre, but is a reflection of management. So, do yourself a favor and safely reserve at the Holiday Inn Express next door, where Deondre is not employed. It's so close by that they even share the same parking lot. Travel planning involving flying at night is just too critical for this level of incompetence, even if you made a solid reservation. At Best Western Plus Atlanta East, your reservation means absolutely nothing.