Best Western Downtown Stuart

Bewertungen

• LA

  LOOPY ALEQUINS

  Sep 1, 2026
  1.0
  Formal Complaint Regarding Our Stay – August 28–30, 2026 We gave the hotel location and Barbara Hurley an opportunity to address our concerns and make this situation right. Unfortunately, the response we received was extremely disappointing and was not taken well by us. Based on our recent stay, we experienced repeated disturbances involving individuals who appeared to be severely intoxicated or potentially under the influence of drugs. The circumstances were so concerning that we no longer feel comfortable returning to this property. August 28, 2026 On the first day of our stay, we observed a woman at the pool area who appeared to be drinking heavily. We left the property for dinner and returned later that evening to enjoy the pool. When we returned, the same woman appeared to be severely intoxicated. She was harassing other guests and eventually entered the pool, where she began harassing my wife and me. After approximately 30 minutes, she swam away and attempted to leave the pool. She appeared so impaired that she rolled out of the pool and had difficulty standing and walking. We were genuinely concerned that she was going to fall and seriously injure herself. My wife approached several women nearby whom we believed might have known her, but they explained that they did not know her and said that she had previously been bothering them and attempting to kiss them. My wife then went to the front desk and informed the staff member on duty that there was a severely intoxicated woman in the pool area who appeared to be a danger to herself and was disturbing other guests. We were particularly concerned because she appeared unable to safely care for herself. According to my wife, the front-desk employee stated that she did not want to call the police because the woman was a regular visitor. Ultimately, my wife and another woman helped get the individual back to a room. We found this response extremely concerning. Regardless of whether someone is a regular visitor, guest safety and the safety of other guests should come first. August 29, 2026 The following day was even more disturbing. While we were enjoying the pool, a couple came into the pool area and began arguing. Because we were trying to relax, we moved underneath the covered area to get away from the disturbance. The couple followed and continued arguing, disrupting the other guests who were attempting to enjoy the pool. We eventually left for dinner. When we returned later that evening, the same couple was again in the pool area and appeared to be severely intoxicated or otherwise impaired. The woman approached my wife and me and repeatedly stated that she was in trouble and feared for her life. She then removed much of her clothing and walked around the pool area partially nude. Despite the situation, we did not see the security guard take effective action to address the disturbance or protect the other guests from what was occurring. At that point, we felt extremely uncomfortable and unsafe. In our opinion, the individuals should have been removed from the property and, if appropriate, law enforcement or emergency assistance should have been contacted. August 30, 2026 When checking out, we observed a group of men leaving the property with a woman whom, based solely on our observations, appeared to us to be a prostitute. I want to be clear that I cannot personally verify the identity, occupation, or activities of these individuals. However, combined with everything we experienced during our stay, the situation reinforced our serious concerns about what appeared to be taking place at this property. The repeated incidents involving apparent intoxication, disruptive behavior, possible drug use, inappropriate conduct, and inadequate intervention by hotel personnel have left us with the impression that this property does not provide the safe and comfortable environment that paying guests should reasonably expect. We work hard for our money and should not have to spend our vacation dealing with these types of situations. We will not be returning to this hotel.
• CC

  Chrystal Crelin

  Aug 18, 2026
  5.0
  Nice clean room
• NC

  Nel Cole

  Aug 13, 2026
  5.0
  I was very surprised with this Best Western, absolutely amazing! Beautiful! The room was clean and the pool was great! Staff were very friendly and helpful! I recommend this location! Very good breakfast as well! Thank you!
• RM

  Russell McMullan

  Aug 12, 2026
  4.0
  We stayed here because we needed a pet friendly hotel that wouldn't break the bank, and this Best Western fit the bill. The room was clean and the bed linens were white and spotless. The bed was comfortable and we slept well. We saw some other reviews that bemoaned the sounds of trains passing by on the tracks nearby, but we did not find that to be an issue. Still, we put the AC unit on constant fan mode so that we would have some white noise to help drown out any other noises. The main reason for not giving 5 stars is that we found the room to be a bit cramped. With dark, pet friendly, tile floors, dark furniture, and low color temperature lighting, the room was not very welcoming or cozy feeling. The designated dog walk area was fairly large and had poop bags and a trash can available. We did not use any other amenities at the hotel. However, this property does seem to be well maintained and taken care of.
• FM

  Flagship Marine

  Aug 7, 2026
  1.0
  Don't believe what the front desk tells you! We prepaid Expedia for a six night stay and found the location to be sub-par in so many ways. The front desk assured us they would refund the four days if we checked out early, and then this location refused to! They will blame Expedia, but that is a LIE - Expedia responded, in writing, that the refusal to refund the $500 in unearned services WAS A BEST WESTERN DECISION ENTIRELY! There was no mention of "Non-Cancellable" anywhere.