Best Western Naples Plaza Hotel

Bewertungen

• AL

  Alan Lucciola

  Jun 28, 2026
  4.0
  Well you would almost think on the " Billionaire Coast " of Florida that things would pretty much be perfect and this hotel was really close however it only takes one person as we all know. And the problem is probably mine for being English not speaking Spanish. This hotel sits perfectly off the interstate and is a very nice hotel You actually would expect I think to pay more than you do from the way it looks. The rooms were very nice The problem was a breakfast employee. I shrugged it off the first day however the second day while breakfast is served from 6:00 a.m. to 10:00 a.m. and what is served varies every day I must say and all my stays when I travel places here I could get no help or satisfaction. With almost an hour still to go My grandson wanted a bowl of their cereal and I figured a nice glass of milk with my sweet bun cinnamon roll would have been very good not wanting pancakes or waffles for the second day. After waiting a while and noticing that the lady wiping towels and talking to all the Spanish people wasn't paying attention. So I asked her if she would fill the milk she smiled nodded and said yes I went and sat down with my grandson and his dry bowl of cereal and we waited and watched while she went into the back room and came out with a bag of apple juice put apple juice in turned around and before she got to the milk machine some lady asked her for something and she disappeared again. Then we notice she's walking in the hallway carrying a package of bananas in both hands and walks over to a table and let's the lady take the bananas she wants and then she goes and puts them on the counter where others can get some. And then turns around and starts wiping tables again then she starts talking to an individual at this time we're over 20 minutes so I get up and I walk over to her with my phone and she's having a Spanish conversation with a Spanish man and I say to her why did you not get my milk. Again this time she smiles and says thank you now I've never known the translator on my phone to be wrong so I went and had a conversation with the gentleman at the front desk and left! Because the three of us were on a time schedule I don't generally spend an hour having breakfast when it's something usually light. So that's all I have to say I hope the majority don't find this trivial because especially if you're working in the hospitality industry for a hotel that I am sure is extremely busy not only with all classes of Americans but also Europeans and more considering this area caters to the ultra-rich. I won't stop again because there is another Best Western right down the road
• L1

  LcX 14

  May 30, 2026
  5.0
  Acceuil top , Breakfast avec un large choix , un conseil ne venez pas trop tard car c'est vite rempli vu la taille de l'hôtel. Nous avions une chambre avec kitchenette et balcon , vraiment top . Propore , calme et très bonne literie. Je vous recommande cet hôtel.
• WC

  william crespo

  May 26, 2026
  5.0
  Great place to stay every one was very friendly.
• MJ

  Mario Jairedin

  May 22, 2026
  1.0
  Muy mala experiencia con el Hotel de Naples, me cobraron dos veces la noche, llame para que me solucionen y problema, quedaron en volver a llamarme y nunca lo hicieron.
• MJ

  Martina Jiménez

  May 20, 2026
  3.0
  The stay was decent and met the basic requirements for a comfortable night, though it didn't stand out in any particular way. The room was clean and tidy upon arrival, and the location was convenient enough for getting around to different parts of the area. It’s a reliable, no-frills option if you’re looking for a place to sleep without any major hassles, but don’t expect anything overly luxurious.