Best Western Plus Jacksonville West

Reviews

• SA

  Steve Anderson

  May 3, 2026
  2.0
  We have stayed at this hotel multiple times. So not a dive but that being said very high probability we will not be back unless its an emergency. Every stay its been something or more. From all the dispensers in the shower being empty, book a room for three or four and having two towels in the room to only having one. The front desk staff are helpful but for an overnight stay you should know that. The rooms are nice but and for the most part clean. This location could be renamed Best Western CSX because they clearly rely on CSX employees and some contract they must have with CSX. This trip my wife and two of our teenage children traveling we got to the location and the room we booked (due to the composition of the party ) we were told we couldn't have because the CSX person hadn't checked out so we were given a lessor room that we made work. The other option was go fish for a room somewhere else after a 4hr drive. There was 1 bath towel in the room. Again not a dive and if you just need a place to lay your head overnight good choice. Not what we look for on tgese recurring trips. Two other things to take into consideration 1) the Breakfast. It has been the exact same thing every time we have come. Heated up cheap gravy, what appears to be frozen cheese omelet warmed up, not very tasty sausage links, and biscuits. They do have a small selection of cereal and breads. And of course waffles, coffee and juice. Like I said not a dive but also not trying to shine. 2) Small outdoor pool that we haven't used I saw photos that looked like they had a hot tub at one time and by the pool it looks like there was a hot tub there but they filled it in. And that kind of rells you what you can expect. Bury the problem don't fix it. They make there money off CSX and if you spend tge night great but we aren't worried about if you do.
• GM

  Garrett Maddox

  Mar 9, 2026
  5.0
  Destiny is always there with a smile on her face ready to help no matter what time of night it is. She’s the best!
• CH

  Chad Hamilton

  Mar 9, 2026
  4.0
  No matter how late it is, always greeted with a smile. Thank you Destiny for making checking in process smooth.
• JC

  James Cobb

  Mar 8, 2026
  5.0
  Destiny is such a great worker and the sweetest receptionist I’ve ever met. Caring and engaging. Does her job with passion!
• JW

  john wayne

  Mar 7, 2026
  5.0
  As a railroader I come to this establishment on a daily every time I come the service is professional Grade, an everybody is very professional. They represent the brand perfectly. The hostess DESTINY&JEILYN ALWAYS HELPED ME AND THE CREWSS. She is an asset and very much appreciated, and the housekeeping is the best especially SHERLYN💯💯