Best Western Plus Hollywood/Aventura

Bewertungen

• JF

  Jack Frost

  6 days ago
  3.0
  Good location near the highway and on the main street, near the places we wanted to go. Free parking. The breakfast was a very basic 3 items, plus corn flakes, coffee, and an orange or over ripe apple. If you have the time, go to the IHOP next door or Denny's across the street. The property is old, but kept reasonably clean. The door of our bathroom was not closing properly and the phone wasnt working so if we wanted to reach the front desk we had to go there. You must request room cleaning before 11.00 otherwise room will not be cleaned.
• NV

  Nang Vong

  Jul 19, 2026
  5.0
  I’m so sad to hear that this location is becoming a Holiday Inn. I’ve always loved BW Vibes because it feels like a small, modern boutique hotel with clean décor, comfortable beds, and pillows that are actually full and supportive. This hotel was basically my home until I got back on my feet. I’ve been staying here since 2023, and the staff has always treated me with kindness and respect. Every shift the front desk on 1st, 2nd, and 3rd shift is made up of genuinely good people. They were always accommodating, provided fast service, and even held my Amazon packages and mail when I wasn’t there. That meant more to me than you’ll ever know, and I truly appreciate all of you. The complimentary breakfast is good enough that you really don’t need to eat out unless you simply want something delivered. During my weight-loss journey, the fitness center was a huge plus, especially with dumbbells going up to 100 lbs. They also have a pool, which I only used once, but my daughter absolutely loved it. I honestly consider the staff here like family because that’s how well they treated me. This has consistently been one of the most affordable hotels, even during peak season. It’s conveniently located near Aventura Mall, shopping, restaurants, bars, lounges, the casino, and the beaches. I’ve seen some negative reviews, but in my experience, this has been the best value hotel in the area. Many other hotels charge the same price, yet their rooms and customer service don’t come close. Thank you all for the wonderful memories, your kindness, and making me feel at home during one of the hardest times in my life. I wish everyone nothing but the best. God bless you all. I truly love yall ❤️
• BB

  Brett

  Jul 7, 2026
  1.0
  Extremely old Best Western. The hallway carpet is disgusting. Heavy stains, smells, and torn in spots. The room is not much better. This room had a jet tub. I wouldn't wash my dog in it. Groose!! The toilet is so close to the tub you can't even set on it. Strong smell of Mary Jane daily. The A/C is so so. Barley gets below 72 degrees. The rooms have laminate tile in them. Don't think they even mop them. Nasty dirty scum on them. I went and purchased a mop to clean before I stayed. Hair left in the shower from prior guest. Gross gross gross. I decided to try BW again after a few years of not staying with them. This location is lacking. BW used to be one of the nicer hotels to stay at, but they are getting old.
• CC

  Chris

  Jul 5, 2026
  1.0
  Terrible service and unprofessional staff. We were rushed out of our room at 10:50 a.m. by staff pretending to be 'room service.' During the scramble to leave, I left behind an expensive earbud. When I called the front desk to ask for help, the agent was dismissive, refused to check with the cleaning staff, and hung up on me mid-conversation. It’s clear that guest satisfaction is not a priority here. Save yourself the headache and stay elsewhere. Edit- This is a way to reply to a real review from a paying client? "Chris - might want to check with the "sketchy strip club" for your earbud." My wife and I came here for the World Cup game, and the fact that there were police officers outside a sketchy strip club nearby was a legitimate concern we noted during our stay. For management to respond by childishly telling me to 'check the strip club for your earbud' is incredibly unprofessional. They are trying to deflect a real concern with an insult. It's clear this establishment lacks accountability, internal controls, and basic service etiquette. Not hard to look for a earbud left in the room. Looked at further reviews and it seems that is a trend of your egotistical responses. Great job.
• RD

  Richardson Deny

  Jun 29, 2026
  1.0
  Dear Hotel Manager, I am writing to file a formal complaint regarding my recent stay at Best Western Plus Hollywood/Aventura. Unfortunately, both the condition of my room and the customer service I initially received fell far below the standards I expected from your hotel. After a long day, the last thing I expected was to arrive at my room and have to deal with unclean sheets and an unsanitary environment. Upon entering my room, I immediately noticed that the bed had dirty sheets, making it appear that the room had not been properly cleaned before my arrival. The bathroom toilet continuously flushed on its own throughout my stay, creating constant noise and indicating a maintenance issue that should have been repaired before the room was assigned. In addition, there was a strong unpleasant odor throughout the room, making it uncomfortable to stay there. Concerned about these issues, I went downstairs to speak with Diego at the front desk. I explained the condition of the room and requested another room. Diego informed me that there were no other rooms available. Unfortunately, the interaction was handled in a manner that made me feel as though my only options were to "take it or leave it." As a paying guest, I expected my concerns to be treated with professionalism, empathy, and a genuine effort to resolve the situation. It should also be noted that Iris later came to my room and handled the situation professionally. She was very apologetic about what had happened and immediately took photographs of the dirty sheets to document the condition of the room. She then replaced the dirty sheets with clean ones. I sincerely appreciate Iris' professionalism, compassion, and prompt response. Her actions helped address part of the issue and reflected the level of customer service I expected from the beginning. Despite Iris' efforts, the overall experience—including the unclean room conditions, the continuously flushing toilet, the unpleasant odors, and my initial interaction at the front desk—significantly affected my stay. I respectfully request that this matter be investigated, including the housekeeping and maintenance issues as well as the customer service concerns. I also request appropriate compensation for the inconvenience and disappointment I experienced, whether in the form of a refund, partial refund, or another reasonable gesture of goodwill. Thank you for your attention to this matter. I look forward to your prompt response and to learning what steps will be taken to address these concerns. Sincerely, Richardson