Best Western Plus Deerfield Beach Hotel & Suites

Bewertungen

• FC

  felix cajuste

  3 days ago
  5.0
  This is place is wonderful & spectacular. Ms. SANDY is amazing she helped me a lot amazing service & super friendly I love coming back here & I love grits. Feels like home Sandy deserve all the appreciation.
• CC

  Cynthia Carranza

  3 days ago
  3.0
  Overall our stay here was pleasant. We stayed here from 10/8/26 - 10/11/26. The hotel and the room were clean and tidy. All the staff, from front desk to housekeeping, were friendly and helpful. The elevator was a bit dirty and smelled like sweat, cigarette smoke and marijuana. There were three of us that stayed in a suite with two beds and a sofa bed. The room was spacious and the beds were comfortable. However, the sofa bed has seen better days. It's mattress sunk in the middle and you can feel all the springs while laying on it. The room was warm and humid no matter what the temperature was set at on the thermostat. There's easy access to I-95 being that the hotel is located nearby. Our room was located on the second floor facing the highway. At times we heard loud cars and motorcycles as they drove by but it wasn't really a problem. Breakfast didn't look too appetizing, but we did enjoy the waffles that you make yourself with the prepared batter. The hotel could use some improvements but we would stay here again. It was a decent stay for the price.
• HD

  Herry Teh (D’HouseHunter)

  5 days ago
  5.0
  Everyone is friendly and very helpful especially Jeremy who went out his way to make things happen. He remembered my preference, room type and location. This time, I must say, this side of building is my NEW fave. I can’t thank him enough for his core values: I own it, I care, pride and someone who seemed to love and enjoy doing what he is doing. I highly recommend for those who is looking for a 5 star service without breaking your bank, treated well and the location is very convenient, 4 minutes away from the workshop (Green Rd) that I attended. Thank you again to all teams who made things happen.
• TS

  Tiffany Siikarla

  Oct 7, 2026
  3.0
  I experienced an unexpected inconvenience when I was locked out of my room after returning from dinner the evening before an important licensing board exam. I specifically chose this hotel because of its proximity to the testing center across the street, hoping for a quiet, stress-free environment where I could relax and prepare for my exam. Although the front desk staff initially offered some assistance, I felt the representative's attitude was unnecessarily dismissive in response to my polite request for help. After waiting outside my room, I was eventually provided with a replacement key and informed that maintenance would arrive shortly to ensure the issue was resolved. Thankfully, the replacement key worked. However, I waited over 45 minutes for maintenance to arrive, which interrupted my plans to shower, unwind, and get adequate rest before my exam. I had no concerns with the maintenance staff themselves, but I believe the front desk could have handled the situation with greater professionalism, clearer communication, and more consideration for the inconvenience. While the location was ideal for my needs, the lack of effective communication and customer service added unnecessary stress to an already important evening. A little more courtesy and follow-through would have made a significant difference in my overall experience.
• AG

  Ashley Goss

  Oct 1, 2026
  1.0
  ⭐ 1 Star — Extremely Disappointing and Unacceptable.. if i could give this place a negative thats what i would've done! I would NOT recommend staying at this hotel. I originally booked the room from Saturday through Monday, but I ended up checking out Sunday after discovering what appeared to be bugs in the bed. I only stayed Saturday night because I arrived late and it was already late when I got into the room. Once I pulled the covers back and saw pieces of what appeared to be bugs/debris in the bed, I was completely uncomfortable. I did not even sleep underneath the covers. I slept on top of the covers because I was afraid of what might be in the bed. I also took pictures of the bugs I found in the room for documentation. The condition of the hotel was disappointing from the moment I walked in. The lobby had a strong old, musty smell, and the entire property looked extremely dated. The room looked like it had barely been maintained. The sofa was dirty, dingy, and visibly worn, and the furniture and overall appearance of the room were not what I expected. The bathroom appeared to be the only thing that had been remodeled, but a remodeled bathroom does not make up for an unclean and poorly maintained room. The elevators were also extremely small and old, which added to the overall impression that this property desperately needs updating and better maintenance. But finding bugs/ hair in the bed is where I draw the line. A hotel room should be clean, sanitary, and free of bugs. I should not have to inspect the bed before deciding whether it's safe to sleep in. What made the situation even more frustrating is that I never got the opportunity to speak directly with the manager about what happened. The manager wasn't there when I checked out on Sunday, but I did not get to speak with him about the issue. I called back on Monday specifically because I wanted to speak with him and address what happened. Instead, the front-desk employee told me that my room had been treated and that no bugs were found in my bed. I find that extremely difficult to understand because I personally found what appeared to be bugs/debris in the bed, took pictures, and checked out Sunday. I was also told that pest-control personnel had allegedly been called and that they did not find anything. I'm not sure how a pest inspection after I checked out changes what I personally saw in the room. I know what I found, and I have pictures documenting it. I also paid a $100 holding/security deposit, and as of now I still have not received it back. I checked out on Sunday, and I am still waiting for the deposit to be returned. I expect that money to be returned promptly. I paid for a hotel room expecting a clean and comfortable place to sleep. Instead, I left early because I was uncomfortable staying in the room after finding bugs in the bed. This was an extremely disappointing experience. Between the condition of the property, the cleanliness of the room, finding bugs in the bed, not being able to speak with the manager, and still waiting on my $100 deposit, I would not stay at this hotel again.