Best Western Plus Pleasanton Inn

Reviews

• CL

  Cody L

  Feb 16, 2026
  1.0
  Horrible experience. It was pouring rain outside with flooding in several locations. I arrived at the hotel and was informed check in was not for another 2 hours. I inquired if it was an availability issue or a policy issue and was told it was due to policy. The lack of attempt at resolution was astounding but that’s okay because I took my dollars right down the street to a much better location. Availability is one thing, but not doing an early check in during a storm just “because” is not a winning stance. Good luck
• JF

  John Ford

  Feb 5, 2026
  5.0
  Laleeka Murray at the Best Western in Pleasanton, CA made our stay genuinely better from start to finish. The moment we walked in to check in, she greeted us with a warm, sincere smile and a welcoming energy that instantly put us at ease. You can tell she truly enjoys helping people—her loving disposition and positive attitude felt natural, not forced, and it set the tone for our entire stay. What impressed me even more was seeing that same brightness a few days later when we checked out early in the morning. Even at that hour, Laleeka was cheerful, attentive, and kind, making the whole process smooth and pleasant. She has a rare way of making guests feel seen and cared for. If you’re staying at this hotel, I hope you get the chance to interact with her—she’s a standout and a big reason we’d happily return.
• DB

  David Broughton

  Feb 3, 2026
  4.0
  Let's just say that when I checked in they offered me the "quiet room." Hwy noise is a guarantee and the traditional thin walls of any hotel is going to lend to the added noise of any passerby and neighbors that are not quite aware that they aren't the only ones in the hotel. The bedside ear plugs that greeted me when I got to my room let me know that this might indeed be the quiet room, and that they pretty much just give up on dealing with the noise. Noise aside, I was disappointed to still see the tiny bottles in the room at a best western plus. I cant stand those things and much prefer the hotelsnwith the mounted dispensers.
• JB

  JO ANN BATCHELLER

  Jan 11, 2026
  5.0
  Easy Check in, Nice Rooms, Good Area, Free Breakfast
• KS

  K Serb

  Dec 19, 2025
  5.0
  Good