Best Western Burbank Airport Inn

Reviews

• JW

  jeffery W

  May 11, 2026
  4.0
  Not a good area there were people smoking drugs in the lobby
• GC

  Grace C

  May 10, 2026
  3.0
  Great location and free parking are definite highlights. However, the room left a lot to be desired — the AC unit was old and extremely loud, and the room had a persistent stale odor, likely from dirty or clogged filters that need cleaning or replacing. A solid choice for convenience, but room maintenance needs serious attention.
• RL

  Raymond and Charlene Lee

  May 4, 2026
  5.0
  3-star Best Western Plus is my personal standard of care, but I wanted a motel near the airport so I stayed here for one night with my wife. It was less than 10 minutes to the rental car return building. We stayed in room 302 on 05/02/2026. Checking in and out was easy. The young man at the front desk was very polite and pleasant as if working at a 5 star hotel. This branch looked a little dated all over, but thanks to the housekeeping staff our room was extremely clean. The bed was comfortable and I slept through the night like a baby. Added value: I made my own fresh waffle for breakfast. They had hard-boiled eggs, ham omelets, DYI oat cereal, juices, and coffee. That is $20 per person value. This is a 2 star hotel but it deserves a 5 star rating in it's class. The only issue is street noise until about 10 pm as our room faced the street. There was a big party at the entrance. I notified the front desk, and the drum stopped. The immediate neighbor seems to be an industrial area, and it is not a place to walk around. Parking spaces were on the ground floor, under the rooms, passing the front office, so it was safe. I would definitely come again if I have any business in the northern LA area. If you desire the a noiseless room ask for a room away from the street. My brother-in-law's room was facing the back and he had a quiet night.
• JS

  Janez Skubic

  May 2, 2026
  1.0
  We had a very disappointing experience at check-in. Despite presenting a valid rooming list and confirmation from the third-party booking provider, the receptionist refused to allow the guests to enter the hotel. He completely disregarded our documentation and insisted that only one person was listed under the reservation for all rooms. He repeatedly demanded the presence of that individual, who was not available at the time, and refused to proceed with check-in for the rest of the group. His attitude was uncooperative, dismissive, and unnecessarily rigid. This is not an acceptable way to treat guests—especially when all the correct documents were clearly provided. The receptionist was aware of the rooming list and the arriving guests, yet chose not to assist. The lack of professionalism and basic hospitality was extremely frustrating.
• SV

  s v

  Apr 29, 2026
  1.0
  The reception was not customer friendly at all. Couldn't help us with anything. We reserved a 2 queen bed and he gave us 1 bed and after that we show him the reservation he said that it is not our problem and you should pay extra. after waiting for more than 1 hour with a little child and calling the website, we reserved another hotel. WORST CUSTOMER SERVICE EVER.