Best Western Escondido Hotel

Bewertungen

• OG

  Opal Gomez

  4 days ago
  5.0
  I'm absolutely devastated as a mother of a young lady myself to have witness the mistreatment and harassment of the young working the front desk by this man and his wife today who came in immediately demanding this young lady give them an interview, when she clearly told them that she didn't have them down on her books. The man and woman a man with black/grayish hair and a woman with reddish orange hair harassed this young lady and called her racial slurs. I was stunned to see this mistreatment of her, this couple should be banned as they were not even guest at the property. I went up to the young lady after to check if she was okay, she was kind and courteous, I was here to leave a review for the services. To my shock I see this man and woman kept harassing her by leaving a nasty review, The man named Saul Jr leaving such a disgraceful and tasteless comment is beyond shameful! As a Mother to a young lady I would feel horrible to see my daughter be displayed without her consent through images at her workplace! Saul Jr Do better! And be with God! As for the young lady I hope you get better days, God bless you!
• SJ

  Saul Jr

  4 days ago
  1.0
  The receptionist joana o juana including the manager brandy we spoke to are very rude and don’t have any good customer service. If employees are unhappy with their jobs they shouldn’t be working there at all. Manager grabbed resume in a rude manner and walked away and the other Ignoring us as shown in picture. Upset with how they treat people, very unprofessional. I would not recommend this place at all if this is how they treat people.
• DM

  Dennis Murphy

  Oct 6, 2026
  2.0
  I can't believe this hotel didn't provide even minimal maid services! Even with the water issues, why couldn't maids at least come to the room and take out the trash and replace toilet paper and coffee? It was a ridiculous policy that was not adequately explained at check-in.
• AT

  Abigail Topete

  Sep 19, 2026
  1.0
  Extremely disappointed with our experience at this hotel, and I strongly recommend that anyone staying here carefully monitor their bank account and any charges made by the hotel. We stayed here Wednesday and paid approximately $170 for our stay. While we were still at the hotel, I noticed TWO separate $250 charges on our bank account in addition to the cost of the room. I immediately went to the front desk to ask what was going on. I was told the $250 was only a security deposit, that the charges were pending, and that the money would be returned to us. Today, I checked my account and discovered that one of the $250 charges had actually gone through. I called the hotel because this was completely different from what I had been told during our stay. After being transferred to customer service and having them contact the hotel, I was suddenly told that the $250 was being kept because we supposedly “broke a chair” in the room. This accusation is absolutely ridiculous. We did not use or even sit in those chairs. We literally needed somewhere to sleep for the night, went to bed, and left the following morning. We did not damage a chair or anything else in that room. What makes this even more concerning is that nobody informed us at checkout that there was supposedly damage to the room. Instead, I was specifically told the $250 was a refundable deposit. Only after I called to question why the charge went through was I told there was suddenly a “broken chair.” And $250 for a chair we did not damage or even use? I will absolutely be disputing and fighting this charge because this is not acceptable. I would be extremely cautious about staying here. Document the condition of your room when you arrive and before you leave, and watch your bank statements carefully. Based on our experience, I do not trust the way this hotel handles deposits or damage charges. I would not stay here again.
• CH

  Ciera Howell

  Sep 18, 2026
  1.0
  Whatever you do, do not stay here! I’ve never experienced anything like I did with this hotel. My husband, 3 month old baby, and I were booked to stay here as we were coming in to town for a wedding. Other family members of mine were also staying here and arrived before us, and before we got there a family member let us know the hotel was SHUTTING OFF the water from 8am to 8pm on the day we were scheduled to stay. No one from the hotel told us or gave us a call ahead of time. We had to find out from family members. My husband called before we got there to ask about the situation and the lady at the desk, Monica, was incredibly rude and dismissive. She said “well we have signs up” even after we told her we haven’t arrived yet and we’re still on our way. We proceeded to ask questions about the water and explained how we had a baby and this was not acceptable accommodations, and Monica said “well I don’t want to deal with you” and hung up the phone on us. We even called back to just ask for a refund because at this point we were not staying there and she said “I won’t help you. I don’t want to. Call Expedia” and hung up. We didn’t even book with Expedia. All we would’ve needed was a courtesy call before we got there to let us know about the water circumstances. That’s it. I am still fighting with Best Western to receive our refund because the accommodations they were providing were not livable, especially with an infant. And how their employee, Monica, treated my husband and I is not acceptable by any means. The lack of compassion and courtesy that came from her was beyond rude. So all in all, don’t stay here. There are other hotels in the same area that can provide better service than this one.